Duration-
Primary elements of TQM
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Benefits of TQM
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Implementing TQM
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History and evolution of TQM
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Deming’s 14 Points for TQM
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TQM resources
TQM can be summarized as a management system for a customer-focused organization that involves all employees in continual improvement. It uses strategy, data, and effective communications to integrate quality discipline into the culture and activities of the organization.
Many of these concepts are present in modern quality management systems, the successor to TQM.
