Total Quality Management (TQM)

by Vedant Consulting and Trainings

In a TQM effort, all members of an organization participate in improving processes, products,services, and the culture in which they work.

AED 1800

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img Duration

15 Hours

Course Details

A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products,services, and the culture in which they work.

Total quality management (TQM) is the continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience,and ensuring that employees are up to speed with training.

Total quality management aims to hold all parties involved in the production process accountable for the overall quality of the final product or service.

The following topics will be covered in detail

  • Primary elements of TQM

  • Benefits of TQM

  • Implementing TQM

  • History and evolution of TQM

  • Deming’s 14 Points for TQM

  • TQM resources

TQM can be summarized as a management system for a customer-focused organization that involves all employees in continual improvement. It uses strategy, data, and effective communications to integrate quality discipline into the culture and activities of the organization.

Many of these concepts are present in modern quality management systems, the successor to TQM.

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  • University City Branch

    Sharjah Research Technology and Investment Park, University City, Sharjah

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