The Business of HR Operating Model

Course Description:

This program deals with the question of whether the HR function itself can be a competitive advantage and if so the type of policies that should be developed.

Aims:

·        Have practiced business information interviews and presenting results

·        See the big picture for the future of employment and performance through people

·        Build your professional confidence

·     Identify the context for change – the economic and social changes that are driving employment change

·      Identify current employment practices and establish an agenda for change

·      Look at international developments in employment practices

·     Establish a series of best practices covering such issues as Leadership and Management Style, Recruitment and Retention, Performance Management, Work Organisation, Equal Opportunities, Industrial Democracy, Employee Relations and Communications, Consultation and Involvement

Main Content:

·        Leadership and Management Style

·        Recruitment and Retention

·        Performance Management

·        The Use of Behavioural Competencies

·        Work Organisation

·        Equal Opportunities

·        Industrial Democracy

·        Employee Relations

·        Communications, Consultation and Involvement

Course Objective:

Upon completion of this program, you will know how to:

·        Use a strategic model to build an HR strategy, and know where strategy fits into corporate business

·        Be able to use the 6 S process to translate strategy into HR action

·        Write business action plans to delegate strategic tasks

·        Build and produce high level management information

·        Know what HR trends to report on and be able to master emergency planning

·        Do executive briefings to gather and disseminate information

·        Show the added value of HR to your business

·        Translate current trends to maximize Human Capital investment

Those attending the program will return to their organisation equipped with up to date knowledge of the full range of issues which are involved in the development of the HR function as a competitive advantage.

Delegates will be able to develop an operational response to the issues raised by the strategic issues as there will be a concentration on practical steps.

Course Certificate:

Masters Consultant certificate will be issued to all attendees completing minimum of 75% of the total tuition hours of the course.

Who Should attend? 

·        HR Professionals

·        Personnel Planners

·        Strategic Planners

·        Senior Line Professionals

·        Employee Relations Professionals

·        Members of project groups who are developing employment practices

·        Supervisors & Team Leaders taking responsibility for the HR or Personnel Function

·        Supervisors or Team Leaders who wish to improve their knowledge of professional employment practices

·        Anyone who needs to understand strategy and trends that will transform Human Capital

Course Outline 

Day One

The Context for Change

·        The big picture – Free Trade Agreements, World Trade Organisation, single currency, social changes etc

·        The strategic response

·        Leadership and management style

·        Recruitment and retention

Day Two

Managing Performance, Behaviour and Culture

·        Performance Management for grown-ups

·        Improving managerial performance

·        The Psychological Contract

·        Climate and Culture

·        Coaching, Mentoring; Counseling; Giving Feedback

Day Three

Implications for Employment Practice

·        Work Organisation

·        The use of Competencies

·        Human Capital Management

Day Four

Employee Relations

·        Rights versus responsibilities

·        Poor performance procedure

·        Disciplinary procedure

·        Grievances

·        Equal Opportunities

Day Five

The Future for Employment Practices

·        Industrial Democracy

·        The role of employee representatives

·        Communications

·        Consultation

·        Involvement

·        Program review and presentation of mini MBA certificates