A Certificate will be given to all participants. This course unveils the details, techniques and attributes of Customer Service. The art of customer service workshop will equip you with adequate skills and knowledge to help you in creating a
DurationThis program unveils the details, techniques and attributes of Customer Service. The art of customer service workshop will equip you with adequate skills and knowledge to help you in creating and maintaining a welcoming environment and achieve excellence in the customer service department.
Contents:
Certificate:
Why Choose Kaizen International
Language:
The word 'Kaizen' is a Japanese word that means 'Continuous Improvement'. In the organizational and personal context, this is a proverb establishing the fact that individuals and organizations are in need of Continuous Improvement to improve productivity and enhance skills.
Kaizen International has a broad portfolio of customized and public learning programs aimed at improving capability and skill level. The following Areas are covered through different training programs by Kaizen International;
Approved By:
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This training will provide you a deeper understanding of achieving service excellence by defining the desired customer journey, applying the customer service initiatives and encouraging a culture of service excellence.
This course is ideal for Front Office Call Center employees to improve their expertise, skill and knowledge-base to achieve excellence at customer service delivery and satisfaction.
This training will provide you the skills, knowledge and ability to develop and maintain long-term customer relationships by handling difficult people effectively and overcoming the barriers to customer satisfaction.
You will receive courseware that includes handouts, study materials, activity sheet etc. It will teach you different standards that must be met for ensuring customer service excellence. This training will teach you the foremost qualities and
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