The Art of Customer Service

by Kaizen International (L.L.C.)

A Certificate will be given to all participants. This course unveils the details, techniques and attributes of Customer Service. The art of customer service workshop will equip you with adequate skills and knowledge to help you in creating a

AED 1500

Contact the Institutes

Fill this form
Kaizen International (L.L.C.) Logo

img Duration

Please Enquire

Course Details

This program unveils the details, techniques and attributes of Customer Service. The art of customer service workshop will equip you with adequate skills and knowledge to help you in creating and maintaining a welcoming environment and achieve excellence in the customer service department. 

 

Contents:

  • Course introduction and overview
  • Handling & overcoming unpleasant experiences
  • Developing a customer-centric mindset
  • Developing a customer-friendly attitude
  • Developing effective communication skills
  • Key body language aspects
  • Presenting a professional image
  • Determining your level of service
  • What makes customers upset & tips to overcome
  • Strategies to manage stress
  • Strategies to manage your time
  • Problem-solving using S.O.L.V.E.
  • Confirm the customer’s value

 

Certificate:

  • A Certificate will be given to all participants. 

 

Why Choose Kaizen International

  • KHDA Approved Institute
  • Learn from Qualified and Experienced Instructors
  • Friendly Learning Environment
  • Both Individual and Corporate Training Available

 

Language:

  • This program is available in both 'English and Arabic' language.

The word 'Kaizen' is a Japanese word that means 'Continuous Improvement'. In the organizational and personal context, this is a proverb establishing the fact that individuals and organizations are in need of Continuous Improvement to improve productivity and enhance skills. 

Kaizen International has a broad portfolio of customized and public learning programs aimed at improving capability and skill level. The following Areas are covered through different training programs by Kaizen International;

  • Human Resource
  • Personal Skills
  • Marketing
  • Communication Skills

 

Approved By:

  • Knowledge & Human Development Authority" (KHDA)
  • Sheikh Zayed Road Branch

    Office 1703, City Tower 2, Sheikh Zayed Road, Dubai
  • Teacher's Name
  • N/A
  • Teacher's Experience
  • ** 15 Years of Training Experience ** MBA from Hull University ** Assistant Professor 'Canadian University' ** Al Bannai Debt Collection & Recovery Bureau Managing Partner
  • Gender
  • Male
  • Teacher's Nationality
  • N/A

Check out more Service Leadership courses in UAE

NLP Limited Logo

Transformational Customer Service & Experience Workshop

Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.

by NLP Limited
  • Price
  • Start Date
  • Duration
Spoton Training Institute Logo

Customer Service Skills

Customer service is both a type of job and a set of job skills. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.

by Spoton Training Institute
  • Price
  • Start Date
  • Duration
24 Karat Training Logo

WOW Your Customers Masterclass

This course will teach you about developing and maintaining quality customer service that awes the customer. This program entails that for any business it is pivotal to have more customers and also bring more business from the existing custo

by 24 Karat Training
  • Price
  • Start Date
  • Duration
Focus Training Centre LLC Logo

Customer Service ILM Endorsed Program

Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad custo

by Focus Training Centre LLC
Abu Hail Management & Administration Training Logo

Effective Customer Service

This course will help you understand customer needs and wants, achieve confidence and provide an excellent customer service to the applicants. It will teach you about different techniques to provide a customer service that leaves an impact o

by Abu Hail Management & Administration Training
  • Price
  • Start Date
  • Duration

© 2025 www.coursetakers.ae All Rights Reserved. Terms and Conditions of use | Privacy Policy