Phone is probably the most used tool in modern business, but not everyone admits to being confident or totally proficient in their use of the phone.
DurationThis course is designed to provide tips and techniques in telephone skills to handle difficult customers (such as rude, angry or aggressive customers) as part of daily duties. It also covers handling customer complaints; tips for retaining customers and how to diffuse customer conflict quickly and efficiently.
Build confidence and skills for handling telephone calls more professionally. Our comprehensive telephone training courses cover professional telephone techniques and call handling etiquette, with an emphasis on customer service.
Note: Participants will receive KHDA-approved certificates at the end of the course. Course prices are subject to change with or without prior notice
Secreto De Vida Training Center is a private organization located in Dubai, United Arab Emirates. SDV specializes in developing and conducting bespoke courses and training programs supported by Sheikh Mohammad bin Al Maktoum's projects to spread education and knowledge to empower youth across the nation.
SDV provides various scope of training programs that are accredited by the Knowledge and Human Development Authority (KHDA), a local government institution that regulates the educational quality assurance and oversees private education sector.
We, at Secreto De Vida Training Center believe that the quality of learning experience from our programs can lead to cultivation of self and career development. Our Mission is to provide higher-level, customizable training programs in cooperation with internationally and globally recognized institutions to exceed our local clienteles' expectations.
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This is a Customer Relationship Management (CRM) course. It is a 5-days long comprehensive training workshop where you will learn about the Best Practices related to Customer Relationship Management. The course is led and supervised by an ex
This course is designed to equip individuals with the knowledge and skills necessary for effective front office management in the hospitality industry.
'Customer Service Excellence How to Win and Keep Customers' training is offered by Mesk Management Sciences Institute. Kindly contact us to inquire and find out about the schedule and complete outline.
This is a 5-days comprehensive training course on learning and understanding the key techniques and methods because of which you can Achieve Customer Service Excellence. The course is led and supervised by an expert and qualified instructor.
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