Phone is probably the most used tool in modern business, but not everyone admits to being confident or totally proficient in their use of the phone.
DurationThis course is designed to provide tips and techniques in telephone skills to handle difficult customers (such as rude, angry or aggressive customers) as part of daily duties. It also covers handling customer complaints; tips for retaining customers and how to diffuse customer conflict quickly and efficiently.
Build confidence and skills for handling telephone calls more professionally. Our comprehensive telephone training courses cover professional telephone techniques and call handling etiquette, with an emphasis on customer service.
Note: Participants will receive KHDA-approved certificates at the end of the course. Course prices are subject to change with or without prior notice
Secreto De Vida Training Center is a private organization located in Dubai, United Arab Emirates. SDV specializes in developing and conducting bespoke courses and training programs supported by Sheikh Mohammad bin Al Maktoum's projects to spread education and knowledge to empower youth across the nation.
SDV provides various scope of training programs that are accredited by the Knowledge and Human Development Authority (KHDA), a local government institution that regulates the educational quality assurance and oversees private education sector.
We, at Secreto De Vida Training Center believe that the quality of learning experience from our programs can lead to cultivation of self and career development. Our Mission is to provide higher-level, customizable training programs in cooperation with internationally and globally recognized institutions to exceed our local clienteles' expectations.
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This course will equip participants to handle calls professionally and efficiently.
It will help in developing your skills for business planning, relationship manager and account portfolio management. You will learn about anticipating, identifying and satisfying all customer needs profitably.
This 2-day course addresses some of the core elements of customer service such as dealing with complaints, managing customers, diffusing agressive and angry customers, building excellent rapport, using effective communication techniques and
This Service Quality & Customer Satisfaction course is a 5-day comprehensive training workshop. It focuses on different tools & techniques to ensure Service Quality & Customer Satisfaction. The program is led by a qualified and expert instru
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