The course combines different group exercises and case studies to develop your implementation skills. In the end, there will be a written test conducted to assess the learning of the participants.
DurationThis workshop is designed to give a comprehensive understanding of lean tools, techniques and concepts to the people who are involved in service designing, supporting and delivery in order to trigger lean thinking.
The program is divided into three levels, the first level deals with the description of service quality from a lean perspective. The second level deals with different lean service tools and the final level focus on lean principles in practice.
The program combines different group exercises and case studies to develop your implementation skills. In the end, there will be a written test conducted to assess the learning of the participants.
Modules:
- Lean Service concepts
- Lean Tools & Techniques
- How to implement Lean Service
Why Choose Gazelles Management Consultancy:
- Successfully training objective with the desired Business Goal
- Diagnostic Assesment based consultation and training
- Customized Workshops as per your need
- To ensure sustainability, post-project support is available
- Comprised of a team of qualified and expert trainers
Gazelles Management Consultancy is in the business of helping organizations achieve excellence by going through a Cultural transformation process.
Having expertise in ROI and value-based consultation and training, Gazelles has helped many clients in areas like HR Management, Business Excellence Models, Lean Six Sigma, Compliance etc.
The success of Gazelles Management Consultancy is a factor of its ability to link training objective with the desired 'Business Goals'. It concludes through a Diagnostic Assesment based consultation and training. To ensure sustainability, post-project support is available while customized training workshops are also offered tailored to your needs.
Services Offered:
This course will equip participants to handle calls professionally and efficiently.
This course draws on different key concepts and theories related to the job-role of a receptionist. Here, you will be able to recognize and understand how the role of a receptionist is vital in assuring quality customer service and how it ad
This 2-day course addresses some of the core elements of customer service such as dealing with complaints, managing customers, diffusing agressive and angry customers, building excellent rapport, using effective communication techniques and
This course will walk you through key concepts and theories of Customer Relationship management that can be adopted by you in the organization to achieve endless outcomes.
This workshop is designed to help you appreciate why external and internal customers are both kings and queens and how without them – both – the organization will not endure.
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