The course combines different group exercises and case studies to develop your implementation skills. In the end, there will be a written test conducted to assess the learning of the participants.
DurationThis workshop is designed to give a comprehensive understanding of lean tools, techniques and concepts to the people who are involved in service designing, supporting and delivery in order to trigger lean thinking.
The program is divided into three levels, the first level deals with the description of service quality from a lean perspective. The second level deals with different lean service tools and the final level focus on lean principles in practice.
The program combines different group exercises and case studies to develop your implementation skills. In the end, there will be a written test conducted to assess the learning of the participants.
Modules:
- Lean Service concepts
- Lean Tools & Techniques
- How to implement Lean Service
Why Choose Gazelles Management Consultancy:
- Successfully training objective with the desired Business Goal
- Diagnostic Assesment based consultation and training
- Customized Workshops as per your need
- To ensure sustainability, post-project support is available
- Comprised of a team of qualified and expert trainers
Gazelles Management Consultancy is in the business of helping organizations achieve excellence by going through a Cultural transformation process.
Having expertise in ROI and value-based consultation and training, Gazelles has helped many clients in areas like HR Management, Business Excellence Models, Lean Six Sigma, Compliance etc.
The success of Gazelles Management Consultancy is a factor of its ability to link training objective with the desired 'Business Goals'. It concludes through a Diagnostic Assesment based consultation and training. To ensure sustainability, post-project support is available while customized training workshops are also offered tailored to your needs.
Services Offered:
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This course is designed to give a comprehensive understanding of quality customer service foundation and it focuses on developing life-long customer relationships strategies.
This is a 5-days comprehensive training course on learning and understanding the key techniques and methods because of which you can Achieve Customer Service Excellence. The course is led and supervised by an expert and qualified instructor.
This course is designed to give the delegates extensive and practical knowledge of telephone selling techniques. You will acquire the skills of good telephone etiquette and get an understanding of how the phone responses represent the entire
This is a specialized course that will teach you about tackling the issues pertaining to customers complaint. It focuses on two core components, namely the behavioral aspect and the procedural or systems' aspect.
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