You will learn about identifying and securing clients, execute profitable transactions, perform client needs analysis and develop recommendations, service client accounts and perform controls, monitor functions and much more.
DurationThis program is designed to instill and develop essential sales skills to increase business revenue through expanded selling ability.
Learning Outcomes:
You will learn about identifying and securing clients, execute profitable transactions, perform client needs analysis and develop recommendations, service client accounts and perform controls, monitor functions and much more.
Outline
- Why we offer the services we do.
- Why we sell & what makes people buy.
- The current challenges faced by the business.
- Planning and preparing for the customer contact.
- Using questioning techniques to establish customer needs.
- Creating the right impression and establishing rapport.
- Dealing with resistance to motivate customers.
- Listening effectively to demonstrate positive customer care.
- Asking for the order
- Allowing the customer to make the decision
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