KHDA approved certificate will be received by the participants. This is a detailed course to teach the participants about various aspects of quality management and discuss how it can be improved by explaining different components of quality
DurationThis is a detailed program to teach the participants about various aspects of quality management and discuss how it can be improved by explaining different components of quality management. The following main components of quality management will be discussed:
- Quality Planning
- Quality Control
- Quality Improvement
- Quality Assurance
Outline:
- Introduction to Quality
- Quality & Competitiveness
- International Quality Management
- Quality Philosophies & Frameworks
- Statistical Process Control
- Six Sigma & Process Capability
- Quality through Customer Focus
- Understanding Service Quality & Poka-yokes
- Understanding Customer Defection & Service Recovery
- Leadership in Quality Management
- Motivation, Participation, Empowerment & Teamwork
- Manufacturing Quality
Certification:
KHDA approved certificate can be received by students (additional cost has to be paid)
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