Professional Waitering Course

Modules:

Module 1: Introduction to Professional Waitering

• Overview of the hospitality industry and the role of a professional waiter
• Understanding the importance of exceptional service in dining establishments

Module 2: Customer Service Excellence

• Developing superior customer service skills
• Effective communication and building rapport with guests

Module 3: Dining Etiquette and Service Standards

• Mastering formal and informal dining etiquette
• Upholding high service standards in various dining settings

Module 4: Menu Knowledge and Recommendations

• In-depth understanding of the menu offerings
• Providing informed recommendations and accommodating special requests

Module 5: Order Taking and POS Systems

• Efficient order-taking techniques
• Familiarity with Point of Sale (POS) systems for accurate order processing

Module 6: Wine and Beverage Service

• Basics of wine pairing and beverage service
• Presenting and serving beverages with professionalism

Module 7: Handling Difficult Situations

• Strategies for managing challenging customer situations
• Conflict resolution and maintaining composure under pressure

Module 8: Upselling Techniques

• Effective upselling methods for increasing revenue
• Suggestive selling and enhancing the guest experience

Module 9: Table Setting and Presentation

• Artful table setting for various occasions
• Creating visually appealing presentations for dishes and beverages

Module 10: Professionalism and Career Development

• Developing a professional demeanor and appearance
• Exploring career advancement opportunities in the hospitality industry