This course draws on different key concepts and theories related to the job-role of a receptionist. Here, you will be able to recognize and understand how the role of a receptionist is vital in assuring quality customer service and how it ad
DurationThis workshop draws on different key concepts and theories related to the job-role of a receptionist. Here, you will be able to recognize and understand how the role of a receptionist is vital in assuring quality customer service and how it adds up to the reputation of a company.
This program discloses different characteristics of a professional receptionist and teaches you techniques to project your professional image at all times. You will learn the values of body language and proper listening skills for this role and discover ways to build rapport with customers and acquire techniques to handle difficult customers.
Instruction Medium:
- English
Methodology:
- Case Studies
- Interactive sessions
- Group work
- Role plays
- Slides presentations/videos
Features:
- Pre and Post Workshop Support
- Customized Workshops as per your needs
- Up-to-date Training Materials
- An expert pool of Trainers
- Quality Training Assured
Solomon People Solutions is a training center that operates in Dubai. It offers a wide range of training services to help organizations and individuals reach their true productivity potential. It achieves so through the comprehensive and integrated human resource management solution that it offers.
SPS was established in 2006 with a clearly stated vision to keep and maintain a long-term relationship with its client and provide quality training services. It offers its services to an array of clients belonging to different industries with a specific requirement.
Features:
- Pre and Post Workshop Support
- Customized Workshops as per your needs
- Up-to-date Training Materials
- Expert pool of Trainers
- Quality Training Assured
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
By implementing effective CRM strategies, businesses can better understand their customers' needs and preferences and tailor their products and services accordingly. This, in turn, can result in increased revenue, improved brand reputation
This course will provide participants with concepts and practice exercises of quality customer service delivery in the banking context.
This course is ideal for Front Office Call Center employees to improve their expertise, skill and knowledge-base to achieve excellence at customer service delivery and satisfaction.
'Customer Relationship Management' training is offered by Mesk Management Sciences Institute. Kindly contact us to inquire and find out about the schedule and complete outline.
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