This course is designed to give you the knowledge and skills of understanding about the customer experience while using the art of NLP. You will learn about discovering various patterns and programs to understand the customers for ensuring
DurationThis program is designed to give you the knowledge and skills of understanding about the customer experience while using the art of NLP. You will learn about discovering various patterns and programs to understand the customers for ensuring the required results whilst maintaining an excellent service attitude.
Topics:
- Aligning customer experience with needs and expectations
- Discovering your own perceptions and beliefs
- Understanding customers from their perspective
- Getting an understanding of the NLP Communication model
- Communicating using empathic listening skills
- Turning complainers into loyal customers
- Building rapport easily
- Designing a personal action plan for achieving excellence in customer service
Mind Your Power is a holistic consultancy firm founded in 2005. it specialises in soft skills training with a primary focus on communication. The training is available for groups like schools, nurses, parents as well as Corporate organization and individuals.
Covered Topics:
Hypnotherapy certification
NLP
Communication Skills
Hypno-parenting
Leadership
Emotional Intelligence
Cross-Cultural Understanding
Presentation Skills
Teamwork
Motivation
And many more
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This program will give you both a theoretical and practical understanding of customer service and reveal its importance to the business.Â
Phone is probably the most used tool in modern business, but not everyone admits to being confident or totally proficient in their use of the phone.
'Customer Satisfaction ISO 10002:2004 (Guidelines for Complaints Handling in Organization)' training is offered by Mesk Management Sciences Institute. Kindly contact us to inquire and find out about the schedule and complete outline.
This training will help in developing and improving call center skills and knowledge of the delegates.Â
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