Master Of Audits (Product Process And Systems)

The International Master in Audit management training gives you a first-line, backed by the experience of accounting and advisory companies with excellent multi-theoretical and practical.

Benefits:

• The objective of the Master is to prepare front-line professionals in Audit and Business Management
• Training professionals in multidisciplinary environment, contributing to the growth of new businesses or, if necessary, seeking update and improve their understanding of new business opportunities that represent the environmental variable
• To facilitate the necessary integration of environmental policy variable cultural and technological organizations (companies and administrations)

Modules:

Module I

Leadership in the Perspective of Quality and Excellence

• Introduction to Leadership
• Evaluation and leadership models
• Mission and vision
• Management of values
• Involvement of the leader in the organization's system
• Leadership in customer relations
• Leadership in people management
• Leadership and innovation
• Change management
• Leadership Assessment Systems
• Coaching and leadership
• Business ethics management

Module II

Definition, Implementation and Follow-up of the Strategy

• Introduction to strategic management
• Market analysis
• The concept of strategy today: the internet revolution
• Analysis and management of external interest groups
• Analysis and management of internal interest groups
• Management of strategic objectives
• Quality improvement techniques
• Other techniques for improving quality and design
• Techniques of improvement of processes and management
• Introduction to integral control panel
• Compliance and follow-up of the integral control panel
• Strategic communication plan

Module III

Quality and Human Resources

• Introduction to human resources
• Legal aspects in human resources
• Organizational structures. Organizational charts
• Management of the workstation
• Management of internal training
• Performance evaluation
• Management by objectives
• Incentive and recognition plans
• Motivation of workers
• Communication in the company
• Safety and health at work
• Management of innovation in human resources

Module IV

Quality and Excellence in Partnering and Resource Management

• Introduction to resource management
• Purchasing and supplier management
• Alliance management
• Economic and financial management
• Management of raw materials
• Information management
• Software maintenance and management
• Management of the environment
• Sustainable technology management
• Knowledge management
• Innovation in the company
• Computer security and data protection

Module V

Quality and Customer Management: Continuous Improvement

• Introduction to customer quality
• Designing a Process Map
• Design and development of a product
• Designing a service
• Commercial management plans
• Marketing Plans
• Production management
• Procedures at work
• Production control systems
• Measurement of production
• Calibration and verification
• Customer relationship management

Module VI

Measurement Methods for Continuous Improvement of Stakeholder Participation

• Measurement, analysis and improvement
• System of quality indicators
• Customer orientation
• Customer needs
• Measuring customer satisfaction
• The satisfaction survey
• Assessment of people management
• Work environment management
• Job satisfaction
• Measuring environment and job satisfaction
• Social impact management
• Measuring social impact

Module VII

Methods of Measurement in Continuous Improvement with Productivity Indicators

• Introduction to productivity analysis
• Customer productivity indicators
• Indicators of productivity in people
• CSR productivity indicators
• Management of cause and effect relationships
• Bases of benchmarking
• Benchmarking methodology
• Measurement of process efficiency
• Measuring Process Efficiency
• Economy and effectiveness
• Economy and efficiency
• Reliability and statistical analysis

Module VIII

Development of Quality Consulting and Excellence in CSR

• Introduction to Corporate Social Responsibility (CSR)
• Implementation of a CSR management system
   

Benefits of CSR

• GRI 4.0 Management Model
• Global Compact Management Model
• Matrix of Materiality
• Economics and CSR
• People and CSR
• Society and CSR
• Socially responsible leadership
• Socially Responsible Marketing

Module IX

Basic concepts of the Audit of Management Systems and Evaluation of Organizations

• Introduction to the concept of internal audit
• Development of an internal audit
• Planning of internal audits
• Competencies of a team of auditors
• Close and success of internal audit
• The certification process
• The evolution process of the EFQM Excellence certification
• Introduction to the concept of self assessment and evaluation EFQM
• Planning and stages of self-evaluation
• Competencies of internal and external evaluation team