This course will accelerate the efficiency of the front office and help the firm grow sales. Some of the topics covered here include revenue management and incorporating the latest technology and their applications.
DurationThis training will accelerate the efficiency of the front office and help the firm grow sales by obtaining the essential skills and knowledge of managing front office operations with efficiency. Some of the topics covered here include revenue management and incorporating the latest technology and their applications.
Certification Journey:
Step-1-You Apply for Certification
Step-2-Exam Preparation Material
Step-3-Exam
Step-4-Candidate Passes Exam
Teaching Methodology:
- On-campus
- Distance learning
- Online
- Industry exposure
COTHM (College of Tourism & Hotel Management) Dubai is a leading destination comprised of Progressive Network of 14 Hotel Schools with its Dubai campus offering KHDA’s approved hospitality training programs.
COTHM was founded in 2002 and has since trained over 22,000 graduates who are currently serving the hospitality industry worldwide.
Association (British / European and American Academic Partners):
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This training will provide you the skills, knowledge and ability to develop and maintain long-term customer relationships by handling difficult people effectively and overcoming the barriers to customer satisfaction.
You will receive courseware that includes handouts, study materials, activity sheet etc. It will teach you different standards that must be met for ensuring customer service excellence. This training will teach you the foremost qualities and
This course will teach you how to improve your customer service skills by adapting the latest technologies, trends and findings related to customer service.
The course will help you in identifying various obstacle confronted by all telesales and teach you about the nature of the process to overcome such obstacles. It will also equip you with a wide-ranging techniques applicable on-job as a teles
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