This training will provide you the skills, knowledge and ability to develop and maintain long-term customer relationships by handling difficult people effectively and overcoming the barriers to customer satisfaction.
DurationThis training will provide you the skills, knowledge and ability to develop and maintain long-term customer relationships by handling difficult people effectively and overcoming the barriers to customer satisfaction.
Benefits:
- Repeat business
- Solving problems and receiving good feedbacks
- Better communication skills
- Much more
APEX became operational in 2005 and since then it has been a committed force in offering and transforming the highly anticipated workplace skills development programs & solutions. It has been dedicated to industrial courses and covers a wide array of disciplines in its portfolio.
Disciplines:
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This course will teach you about all the different facets of CRM. It will show you how the banks can create value through their CRM program and retain customers for the long run.
This course will help you understand the concepts and importance of a customer-centric approach in your organization. You will learn key skills which are required to handle customers and make their experience worth-while.
This course is designed for people who represent their organization’s image by selling their products or services over the telephone, and who want to increase their organization’s long-term business capability.
This course will provide participants with concepts and practice exercises of quality customer service delivery in the banking context.
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