Leadership Skills

Studies have shown most employees resign from their managers, not from the organisation. Ineffective Leadership can be the difference between whether or not your top performers stay with your organisation, or leave. While Leadership may be hard to define you know when you experience it, and you definitely know when it is missing.

 This workshop equips participants with the best practices and trends in Effective Leadership.

Objectives:

• Define the attributes of an effective leader and the differences between leading and managing. 
• Identify the challenges that may be holding you back as a leader and prepare an action plan to overcome possible barriers.   
• Recognise various leadership styles you can adopt to bring the best out of people.
• Explore your own leadership style and how to adapt your natural style based on situational leadership.
• Identify your preferred communication style and how to adapt your natural style to improve communication with your team.
• Explore the fundamentals of developing and empowering your talent to maximise on their capabilities. 
• Develop your skills as a coach and mentor to manage performance.
• Create a vision for your team and action plan for implementation. 

Contents:

• What is Leadership?
• Managing or Leading? 
• The Difference Between Managing and Leading
• Skills and Behaviours Needed to be an Effective Leader
• Your Preferred Leadership Style – Self-Assessment
• Be True to Your Strengths
• The Importance of Self-Awareness 
• Committing to Life Long Learning 
• Continuing Professional Development
• Situational Leadership
• When to Use the Different Styles
• Communication Essentials
• The Iceberg Model
• Internal Communication – Self-Talk
• The Constellation of Three Forces
• Communication Styles
• Adapting Your Natural Style
• Body Language – The Hidden Message
• Rapport Building Skills
• Transactional Analysis
• Taking Responsibility for One’s Own Actions
• Social Intelligence
• Understanding Motivation
• The Definition of Motivation
• Maslow’s Hierarchy of Needs
• Two-Factor Theory – Frederick Herzberg
• How Does Motivation Work in the Workplace? 
• Performance Coaching
• The GROW Model
• Applying the GROW Framework
• The Definition of Performance Management
• Providing Opportunities Through Performance Management
• What Performance Management is Not
• Defining Performance Objectives for Improvement
• Writing SMART Performance Objectives
• Feedback Fundamentals 
• The Difference Between Judgemental and Behavioural Feedback
• Giving Difficult Feedback Using the ‘DESC’ Model