ITIL V4 Foundation Certification

ITIL 4 Extension Module Certifications

ITIL 4 Extension Module Certifications is a framework designed to extend the ITIL framework to assist IT Professionals to overcome the challenges faced in the IT world to impact their operations.

ITIL 4 Extension Module Certifications has 2 modules:

• ITIL 4 Specialist: Sustainability in Digital & IT

• ITIL 4 Specialist: Acquiring & Managing Cloud Services

Course Outline:

1 - ITIL 4 Overview

• Introduction to ITIL

• Key Concepts of ITIL

2 - The  ITIL Framework

• The Four Dimensions of Service Management

• The ITIL Service Value System

3 - The ITIL Guiding Principles

• Focus on Value

• Start Where You Are

• Progress Iteratively with Feedback

• Collaborate and Promote Visibility

• Think and Work Holistically

• Keep It Simple and Practical

• Optimize and Automate

4 - The ITIL Service Value System

• Governance

• The Service Value Chain

• Continual Improvement

5 - Key ITIL Practices

• Continual Improvement

• Service Level Management

• Change Control

• Incident Management

• Service Request Management

• Service Desk

• Problem Management

6 - Other ITIL Practices

• General Management Practices

• Service Management Practices

• Technical Management Practices

What is ITIL®?

• The IT Infrastructure Library® (ITIL®) is the most widely accepted approach to IT service management in the world.

• ITIL® is the best practice framework drawn from the public and private sectors internationally. It describes how IT resources should be planned, organized, delivered and supported to deliver business value. ITIL® is owned and maintained by the UK Office of Government Commerce (OGC).

What is an ITIL® qualification?

• ITIL® stands for Information Technology Infrastructure Library.

• The ITIL® Certificates are designed as – IT Service Management – qualifications. These focus on professionals who wish to become familiar with the best practices for IT Service Management, as defined in the OGC IT Infrastructure Library guidelines.

• This certification is best suited and practicable across all IT and ITES individuals.

What does having ITIL® certifications mean?

• The holder of the Foundation Certificate in IT Service Management should be aware of the techniques, processes and functions in the core ITIL® publications of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. He or she should be able to relate this knowledge to wider IT issues and their work environment.

Why do I need an ITIL® Qualification?

• ITIL is most often qualified for career and personal growth by a majority of people. In many cases, this is brought about by changes in duties and careers. To arrive at the peak of the CV stack, additional qualifications like ITIL® are required. Nowadays in most of the advertised positions, ITIL® had become mandatory.

• Most of the companies that launch ITIL® will also encourage their employees to take the exams. If your staff has accredited ITIL® certification, you will be presenting your company using ITIL®. This is particularly effective where you are bidding or supplying to large IT organizations or outsourcing companies.

Why should I get certified to ITIL® 2019?

ITIL® 2019 provides:

• Increased user and customer satisfaction with IT services

• Improved service availability, directly leading to increased business profits and revenue

• Financial savings from reduced rework, lost time, improved resource management and usage

• Improved time to market for new products and services

• Improved decision making and optimized risk

Terms and Conditions

Registration

Registrations will be confirmed, subject to availability &timely receipt of payment. On-spot registrations will be on a first come - first serve basis and will be subject to seat availability. Registrations are transferable within your organization on request till 3 days before the event date. Registration allows us to use the name of your organization in our future marketing activities as our customers.

Examination Candidate terms and conditions