ITIL V4 Foundation

ITIL® is the world’s leading approach to IT service management. Created by the UK government and based on best practice principles, ITIL® features a range of certifications to help businesses align their IT services to the needs of their customers and organization.

Reason to Choose:

• The world’s leading IT service management framework
• Used for IT services around the world for over 30 years
• Ensures continual quality and improvement of IT services
• Provides a common approach and shared terminology
• Manages the entire service lifecycle from development to improvement

The course will help students to understand:

• Key IT service management concepts
• How ITIL guiding principles can help and organization to adopt and adapt service management
• The 4 dimensions of service management
• The purpose and components of the service value system
• The activities of the service value chain and how the interconnect
• Know the purpose of key ITIL practices
• Preparation to sit the ITIL4 foundation examination

Learn the foundations of IT service management and how they can benefit your organization. Certification exam voucher included!

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services.

It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system.

• Exam voucher included.