ITIL Foundation

 ITIL Foundation certification in Dubai is the most widely acknowledged entry - level ITIL certification for IT professionals. The ITIL course in Dubai provides professionals with an overview of the ITIL 4 framework, concepts, and terminologies of the ITIL service lifecycle.

This ITIL Foundation training in Dubai covers all aspects of the ITIL services lifecycle and the processes involved to improve the quality of IT service management in order to reduce costs and increase productivity. 

Eligibility: The ITIL training in Dubai is ideal for IT professionals or professionals pursuing a career in IT and seeking to broaden their knowledge on concepts of the ITIL framework. There are no mandatory prerequisites for the ITIL Foundation course; anyone interested can enroll.  

Outline:

Service Management Lifecycle

• Principles of Service Management
• The Processes
• The ITIL Service Lifecycle

Service Strategy

• Introduction to Service Strategy
• Key Concepts of Service Strategy
• Service Strategy Processes
• Demand Management
• Service Portfolio Management
• Financial Management
• Business Relationship Management

Service Design

• Introduction to Service Design
• Key Concepts of Service Design
• Service Design Processes
• Service Catalogue Management
• Service Level Management
• Supplier Management
• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management
• Design Coordination

Service Transition

• Introduction to Service Transition
• Key Principles & Models of Service Transition
• Service Transition Processes
• Transition, Planning, and Support
• Change Management
• Service Asset and Configuration Management
• Release and Deployment Management
• Knowledge Management

Service Operations

• Introduction to Service Operations
• Service Operations Processes
• Event Management
• Problem Management
• Request Fulfillment
• Access Management
• Service Operations Functions

Continual Service Improvement

• Introduction to Continual Service Improvement
• Key Principles and Models of Continual Service Improvement

Key Takeaways:

After completing ITIL Foundation training, the candidate will be able to:

• Understand the guiding principles for an effective service management decision
• Identify the four dimensions of service management and factors that impact them
• Explore the various levels of service value chain activities
• Assess the objectives of various systems and services used by the management industry
• Learn about problem management, incident management, and change management concepts 

Accreditation:

Our ITIL Foundation course is accredited by ISO 9001: 2015 and the Knowledge and Human Development Authority (KHDA).

Why Learners Point:

Being the leading providers of ITIL certification training in Dubai, we have substantial experience in teaching relevant skills and knowledge. 

Our ITIL course in Dubai offers the following advantages:

• Our ITIL Foundation training is designed based on real - world scenarios, formulating and evaluating practical requirements
• Our ITIL training Dubai strive to provide a reality check and insight into the requirements of a challenging role and how to fulfill it
• Our ITIL training also provides live interactive sessions and hands - on experience through assignments associated with the actual work environment
• To enhance the learning experience of our students we provide organized group sessions and integrated training modules through our ITIL course
• Our discrete approach to career guidance enables our students to get successfully placed in renowned organizations