This two-day training will give you the skills and knowledge to appear for the Foundation Certificate In IT Service Management exams. It will give you an introduction to ITIL 4 and also provide an understanding of IT Service Management throu
DurationThis two-day training will give you the skills and knowledge to appear for the Foundation Certificate In IT Service Management exams. It will give you an introduction to ITIL 4 and also provide an understanding of IT Service Management through a Service Value System (SVS).
Learning Outcomes:
- The seven Guiding Principles of ITIL 4
- The four dimensions of Service Management
- ITIL’s new Service Value Chain
- Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value
- The 34 ITIL practices, with a focus on 18 of these
What’s Included:
- Practice Questions (Official Material)
- Official Book (ITIL – Latest Edition)
- 6 Months Trainers Support for Clarification
- Free-Retake of the course with GRCA Academy
- Online Practice Questions for 1 Year
- KHDA Approved Training
- Access to GRCA Forums to discuss ITIL Domains & Practice Questions with over 200 Students
- Lunch and Refreshments
- Free Parking
GRCA Academy is a leading training institute that is operating Globally with a primary focus on the MENA region. It values and assists in unlocking the true potential of career-oriented professionals to achieve their goals and meet objectives.
In order to ensure that you are abreast with the current global changes, updates and technology, GRCA Academy offers several accredited programs.
We have offices in:
This is an Online Video Training module. These classes will train you with the knowledge base for different service area related to ITIL Foundation. This particular program is designed by keeping in minds the basic core elements like termino
This is a blended training module with classroom and online sessions.This particular course is designed by keeping in minds the basic core elements like terminologies and theories used in ITIL service lifecycle.
This course covers all the latest core ITIL® best practices from a lifecycle perspective. It introduces you to different elements and principles of IT service management (ITSM) based on ITIL Foundation.
Get trained by industry expert trainers to learn and understand ITIL exam. It will take you through all segments of the exam.
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