This two-day training will give you the skills and knowledge to appear for the Foundation Certificate In IT Service Management exams. It will give you an introduction to ITIL 4 and also provide an understanding of IT Service Management throu
DurationThis two-day training will give you the skills and knowledge to appear for the Foundation Certificate In IT Service Management exams. It will give you an introduction to ITIL 4 and also provide an understanding of IT Service Management through a Service Value System (SVS).
Learning Outcomes:
- The seven Guiding Principles of ITIL 4
- The four dimensions of Service Management
- ITIL’s new Service Value Chain
- Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value
- The 34 ITIL practices, with a focus on 18 of these
What’s Included:
- Practice Questions (Official Material)
- Official Book (ITIL – Latest Edition)
- 6 Months Trainers Support for Clarification
- Free-Retake of the course with GRCA Academy
- Online Practice Questions for 1 Year
- KHDA Approved Training
- Access to GRCA Forums to discuss ITIL Domains & Practice Questions with over 200 Students
- Lunch and Refreshments
- Free Parking
GRCA Academy is a leading training institute that is operating Globally with a primary focus on the MENA region. It values and assists in unlocking the true potential of career-oriented professionals to achieve their goals and meet objectives.
In order to ensure that you are abreast with the current global changes, updates and technology, GRCA Academy offers several accredited programs.
We have offices in:
ITIL V4 Foundation Certification Workshop Our Offerings For The ITIL V4 Foundation Certification: Certification accredited by Peoplecert. 2 Days (16 Hours) Online Live Instructor-Led Training Deliverables: Courseware, Question Banks, Traini
It is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their org
This training will prepare you for the ITIL qualification exam. You will learn about exploring patterns and requiring management along with the function and availability management of IT.
The ITIL foundation certification program will introduce you to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. You will learn about
This 2-day training course will supply you with the essential knowledge and practice to prepare for the examination that leads to the new Foundation Certificate In IT Service Management.
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