This two-day training will give you the skills and knowledge to appear for the Foundation Certificate In IT Service Management exams. It will give you an introduction to ITIL 4 and also provide an understanding of IT Service Management throu
DurationThis two-day training will give you the skills and knowledge to appear for the Foundation Certificate In IT Service Management exams. It will give you an introduction to ITIL 4 and also provide an understanding of IT Service Management through a Service Value System (SVS).
Learning Outcomes:
- The seven Guiding Principles of ITIL 4
- The four dimensions of Service Management
- ITIL’s new Service Value Chain
- Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value
- The 34 ITIL practices, with a focus on 18 of these
What’s Included:
- Practice Questions (Official Material)
- Official Book (ITIL – Latest Edition)
- 6 Months Trainers Support for Clarification
- Free-Retake of the course with GRCA Academy
- Online Practice Questions for 1 Year
- KHDA Approved Training
- Access to GRCA Forums to discuss ITIL Domains & Practice Questions with over 200 Students
- Lunch and Refreshments
- Free Parking
GRCA Academy is a leading training institute that is operating Globally with a primary focus on the MENA region. It values and assists in unlocking the true potential of career-oriented professionals to achieve their goals and meet objectives.
In order to ensure that you are abreast with the current global changes, updates and technology, GRCA Academy offers several accredited programs.
We have offices in:
(Institute Review)
55 years ago(Institute Review)
55 years ago
The Information Technology Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
This ITIL Foundation Certification training course will give the candidates a comprehensive, module introduction to the terms, concepts, objectives, definitions, relationships and benefits within the core IT service management functions and
'ITIL Foundation' training is offered by Mesk Management Sciences Institute. Kindly contact us to inquire and find out about the schedule and complete outline.
'ITIL V3 Expert Track (OSA, SOA, PPO, RCV) & MALC' training is offered by Mesk Management Sciences Institute. Kindly contact us to inquire and find out about the schedule and complete outline.
'ITIL Information Technology Infrastructure Library' training is offered by Mesk Management Sciences Institute. Kindly contact us to inquire and find out about the schedule and complete outline.
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