The globe’s most recognized standard for confirming exceptional IT Service Management. Demonstrate your ongoing commitment to exceptional IT Service Management.
DurationDemonstrate your ongoing commitment to exceptional IT Service Management with the help of this training. This training will teach you about requirements for developing and implementing an IT Service Management System and guiding you on the application of service management systems within the scope of ISO/IEC 20000-1.
Learning Outcomes:
- The fundamental requirements for an SMS and the need for continual improvement.
- The relationship with best practices, ITIL ®, and related standards, ISO 9001 and ISO/IEC 27001.
- Applicability and scope definition requirement.
- The processes, objectives, and high-level requirements.
- The purpose of internal and external audits, their operation, and the associated terminology.
Certification:
- Successful candidates who complete the test on the last day will receive a Strategic Axis Professional Certificate (SAPC).
- Participants can pass PECB exam in Strategic Axis office to obtain an international certificate.
Strategic Axis is a leading training and consultancy firm offering effective strategic consultancy and training to ensure great success to organizations and employees.
Approach:
- Acting as a catalyst for driving and bolstering growth
- Innovation-driven and technologically enhanced Management training
Comprehensive understanding and awareness of Information Technology Service Management System and the benefits of an ITSMS based on ISO 20000-1:2018.
Certification to this standard enables you to independently demonstrate to your customers that you meet best practice. ISO/IEC 20000 is based on and replaces BS 15000, the internationally recognized British Standard.
This is a 5-day intensive training course. It will teach you about developing required essential expertise in order to support a firm with the implementation and management process of an IT Service Management System as highlighted in ISO/IEC
Students will learn the principles and core elements of the ISO/IEC20000 standard for IT Service Management. ISO/IEC20000-1 (Part 1) is the formal specification which defines the requirements that must be achieved.
This is a foundation level training designed to teach you about the core elements and principles of ISO/IEC 20000 standard for IT Service Management.
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