Students will learn the principles and core elements of the ISO/IEC20000 standard for IT Service Management. ISO/IEC20000-1 (Part 1) is the formal specification which defines the requirements that must be achieved.
DurationThe main objective of this program is to teach the participant core elements of ISO/IEC20000 standard for IT Service Management. You will learn about the principles for ISO/IEC 20000 Foundation [IT Service Management].
Objectives
- Understanding the working of the ISO/IEC20000 standard and the potential contribution to the IT organization
- Recognizing and understanding the key concepts of ISO/IEC20000
- Get insight in implementing ISO/IEC20000 and its challenges
- Understanding the auditing and certification process on the ISO/IEC20000
Advantage:
Earn 14 PDUs
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This comprehensive five-day course provides hands-on training to ensure that your lead auditor thoroughly understands the role and acquires the expertise needed to perform it effectively. Delegates completing the course will be presented wit
This course has been developed to provide participants with the knowledge to implement the procedures and forms based on the ISO 20000-1:2018 management system standard.
This course has been developed to provide participants with the knowledge to begin performing internal audits on IT service management systems. Case studies and participatory activities are based on the ISO 20000-1:2018 management system sta
Comprehensive understanding and awareness of Information Technology Service Management System and the benefits of an ITSMS based on ISO 20000-1:2018.
Certification to this standard enables you to independently demonstrate to your customers that you meet best practice. ISO/IEC 20000 is based on and replaces BS 15000, the internationally recognized British Standard.
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