This is a foundation level training designed to teach you about the core elements and principles of ISO/IEC 20000 standard for IT Service Management.
DurationThis is a foundation level training designed to teach you about the core elements and principles of ISO/IEC 20000 standard for IT Service Management.
Learning Outcomes:
- The background to the ISO/IEC 20000 standard
- APMG qualification scheme
- The focus and objectives of ISO/IEC 20000-1, ISO/IEC 20000-2, ISO/IEC 20000-3 and how are they utilised
- Service management system fundamental requirements
- Services supplier objectives, key requirements and processes in a typical scenario;
- Much More
GRCA Academy is a leading training institute that is operating Globally with a primary focus on the MENA region. It values and assists in unlocking the true potential of career-oriented professionals to achieve their goals and meet objectives.
In order to ensure that you are abreast with the current global changes, updates and technology, GRCA Academy offers several accredited programs.
We have offices in:
This comprehensive five-day course provides hands-on training to ensure that your lead auditor thoroughly understands the role and acquires the expertise needed to perform it effectively. Delegates completing the course will be presented wit
This course has been developed to provide participants with the knowledge to implement the procedures and forms based on the ISO 20000-1:2018 management system standard.
This course has been developed to provide participants with the knowledge to begin performing internal audits on IT service management systems. Case studies and participatory activities are based on the ISO 20000-1:2018 management system sta
Comprehensive understanding and awareness of Information Technology Service Management System and the benefits of an ITSMS based on ISO 20000-1:2018.
Certification to this standard enables you to independently demonstrate to your customers that you meet best practice. ISO/IEC 20000 is based on and replaces BS 15000, the internationally recognized British Standard.
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