IATA Travel Sales and Operations Diploma

by YourOwn Institute of Training and Professional Development

This qualification demonstrates that you have acquired the essential competencies and skills to be a successful travel agency manager or an agent with the IATA Travel Sales and Operations Diploma.

AED 8500

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img Duration

144 Hours

Course Details

This qualification demonstrates that you have acquired the essential competencies and skills to be a successful travel agency manager or an agent with the IATA Travel Sales and Operations Diploma.

 

Criteria:

  • Complete all 2 Required and 1 selected Elective courses that make up the Diploma, within 3 years.

 

Required Courses:

  • Course 1: Managing the Travel Business
  • Course 2: Travel and Tourism Consultant Course

 

Elective Courses:

  • Foundation in Travel and Tourism with Galileo or Sabre or Amadeus Course

 

Key Topics:

  • World and destination geography
  • Travel logistics including travel document issuance, reservations and GDS functionality
  • Standard and niche travel products and product development
  • Strategies in customer service delivery, sales, marketing and social media
  • Strategic management and negotiation
  • Administration and accounting
  • Meeting and event planning
  • Expertise in air journey pricing and ticketing
  • Travel industry laws and regulations

 

Suitable For:

  • Travel agents/consultants
  • Call center customer service agents
  • The airline ticket and customer service agents
  • Travel agency accountants and back-office staff
  • Travel agency owners, operations, marketing, and account managers


 

Special Message

Online and on-site classes/discounts for groups

YourOwn Institute of Training and Professional Development is a KHDA and DED-approved training provider in Dubai. It is led by experienced education experts, professional consultants and world-class trainers.

Backed by extensive market surveys and research, the institute was established to facilitate the professionals in upgrading skills through career-stimulating training and development programs. 

Features:

  • Committed to 100% Customer happiness
  • Career counseling
  • Excellent consultation
  • Providing a wide range of courses from all major sectors of the business world
  • Offering both online and on-site classes
  • Bur Dubai Branch

    304 SAFA-C building, Next to Burjuman Metro Station, Adjacent to Max Fashions, Khalid Bin Waalid Road, Bur Dubai, Dubai

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