IATA Passenger Ground Services Course (PGS)

This training will give you the skills and knowledge to provide assistance and related passenger services at the check-in, gate, and concourse of your airport thus enabling you to work at the most important and visible positions in the airline industry. 

Who Should Attend:

• Airline passenger service staff
• Airport operators’ staff providing passenger services
• Ground Handling Agents’ passenger services staff
• Anyone wishing to start a career as a Passenger Service Agent
• Civil Aviation Authorities’ staff providing passenger services

Topics Covered:

• Introduction to airport and airline operations
• Computer Reservations (CRS) and Departure Control Systems (DCS) functions
• Passenger and Baggage check-in procedures (airport and off-site)
• Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
• Dangerous Goods regulations awareness for passenger service agents
• Managing passenger interactions
• Aviation security procedures for passenger and baggage transport
• Enhanced passenger facilitation, latest innovations and career opportunities