Learn what it takes to work at one of the airline industry's most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
DurationLearn what it takes to work at one of the airline industry's most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual(PSCRM).
Course format
This course is available in textbooks and e-textbook format. Enroll at an Authorized Training Center to study these materials with the help of a local trainer, or alternatively, you can choose to study these materials on your own.
This course requires approximately 45 hours of study to be completed in 12 months from the purchase date (enrollment validity). After the enrollment validity expires, the users will not have access to the course content and will not be able to take the exam. Student performance will be based on an examination. Please refer to the Exam Information below for more details.
What you will learn Upon completing this course you
Understand how airlines and airports operate in relation to the provision of passenger services
Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs
Interpret the respective regulatory requirements related to passenger and baggage transport
Understand how computer reservations and departure control systems operate
Ensure safe and secure passenger and baggage transport
Provide superior customer service in a demanding customer facing environment
Learn about the latest technological innovations in passenger services
Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel
Course Content
Introduction to airport and airline operations Computer Reservations (CRS) and Departure Control Systems (DCS) functions Passenger and Baggage check-in procedures (airport and off-site) Conditions of passenger and baggage carriage, boarding procedures and freight close-out messaging Dangerous Goods regulations awareness for passenger service agents Managing passenger interactions Aviation security procedures for passenger and baggage transport Enhanced passenger facilitation, latest innovations and career opportunities
Who should attend
Airline passenger service staff Ground Handling Agents’ passenger services staff Airport operators’ staff providing passenger services Civil Aviation Authorities’ staff providing passenger services Anyone wishing to start a career as a Passenger Service Agent
Certificate awarded
An IATA Certificate is awarded to participants successfully passing the final exam.
Exam information
Exam Method:
Online exam with remote supervision or an exam in one of IATA’s Exam Centers (where physical presence is required) Exam Format: Multiple Choice questions, Closed Text Book Number of questions: 100 Time Allowance: 3 hours Passing Grade: 60 correct answers Distinction Grade: 90 correct answers Number of exam attempts: 2
Immaculate Training Services was established in the year 2014 based in Dubai by H E Sheikh Saeed Bin Obaid Bin Juma Al Maktoum, member of ruling family, Dubai.
With a view on the growing industry demand and to cater quality programs of mandatory training requirements, we proudly introduce Immaculate Training Services as a platform for occupational educational programs with a commitment to deliver quality training classes in Dangerous Goods Regulation (DGR) Programs, IATA Programs, First Aid and Basic Life Support, Fire Fighting, Food & Hygiene, Health & Safety, IELTS, Logistics etc. which are required to be attended by varied trading communities like Hotel/Hospitality, Medical Service Providers, Building Contractors, Food & Eatery service providers, Logistics facilitators etc.
The training fields/areas are proposed as per DED/KHDA classification. We are offering BLS, DGR, Fire Safety, First Aid, Food Safety, IELTS, P.I.C courses in Dubai.
You will learn about constructing and customizing complex itineraries, understanding industry regulations that affect travel operations, ticket processings and reissuing, constructing fares through advanced IATA fare construction mechanism a
This training will give you the skills and knowledge to provide assistance and related passenger services at the check-in, gate, and concourse of your airport thus enabling you to work at the most important and visible positions in the airli
Obtain the skills and knowledge to work in the exciting industry of travel and tourism. This training covers all the essential areas related to the travel and tourism industry such as advice on flight, tour products and knowledge of accommod
This is a short blended (on-campus, online, distance learning) program of Travel and Tourism in COTHM Dubai which is approved by KHDA.
This training will give the delegates a solid overview of the airport operations field and with tools to apply your knowledge and skills to your airport.Â
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