Once exam is passed, a certificate from IATA will be awarded. This course will teach you about making effective customer communication and contact with clients. You will come to know about different cultural difference and social styles in t
DurationThis program will teach you about making effective customer communication and contact with clients. You will come to know about different cultural difference and social styles in the field of customer service. You will also learn about new trends becoming popular in the customer service of the airline industry.
Outline:
- Managing stress
- Verbal/non-verbal communications
- Cross-cultural awareness
- Techniques of customer contact
- Customer service approaches and trends
Zabeel International Institute of Management and Technology is one of the oldest training providers in UAE. It was established in 1988 and now it has multiple branches all across UAE. It offers a wide range of courses related to “Finance, Airline, IT, Engineering, Soft Skill, Languages, Logistics and Management”.
Zabeel Institute has a fully functioning Corporate Division as well, and upon the requests of different companies, it caters to the training requirements of all Organizations.
Accreditations:
Milestones Achieved:
Notes:
This training will give the delegates a solid overview of the airport operations field and with tools to apply your knowledge and skills to your airport.Â
Prepare for the IATA Airline Cabin Crew exam and obtain your qualification to get a head start in the Aviation field and be able to work in leading airlines.
You will learn about constructing and customizing complex itineraries, understanding industry regulations that affect travel operations, ticket processings and reissuing, constructing fares through advanced IATA fare construction mechanism a
This is a short blended (on-campus, online, distance learning) program of Travel and Tourism in COTHM Dubai which is approved by KHDA.
This training will give you the skills and knowledge to provide assistance and related passenger services at the check-in, gate, and concourse of your airport thus enabling you to work at the most important and visible positions in the airli
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