IATA Airline Cabin Crew Training

Prepare for the IATA Airline Cabin Crew exam and obtain your qualification to get a head start in the Aviation field and be able to work in leading airlines. In this training, special emphasis is placed on customer service and procedures to handle unusual situations during flights. The final module of the training will help you get useful tips for completing the recruitment process for the Cabin Crew position. 

The training also explains the safety equipment procedure (SEP) training to obtain an overview of aircraft, safety equipment and location of emergency procedures accessible.

Learning Outcomes:

• Define the cabin crew profession, its origins and current practices
• Identify aircraft types and relevant cabin crew functions
• Manage passenger interactions in a variety of circumstances
• Recall emergency ad safety procedures

Contents:

• Introduction to the airline industry and aircraft
• Crew member coordination and communication
• Customer service and managing passenger interactions
• Safety and emergency procedures (with virtual cabin walkthrough – narrow and wide body aircraft)
• General philosophy of for the carriage of dangerous goods and the risks associated with their transport on board an aircraft
• Awareness on security-related issues
• Security and dangerous

Certificate Awarded:

• An IATA Certificate is awarded to participants successfully passing the final exam.