Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort
Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations.
This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process.
This course also includes a safety equipment procedure (SEP) trainer providing an overview of the aircraft, safety equipment and location of emergency procedures accessible via web or mobile.
Course Format
Th course, which will take you approximately 45-60 hours to complete, depending on your previous knowledge and experience.
The course materials are provided in e-book or printed format. Please choose the format when you register.
You will have 12 months to complete the course and exam (enrollment validity), which starts from the date you purchase the course.
The recommended level for this course is Entry-level.
Performance will be based on an examination.
What you will learn
Upon completing this course you will have the skills to:
Define the cabin crew profession, its origins and current practices
Identify aircraft types and relevant cabin crew functions
Manage passenger interactions in a variety of circumstances
Recall emergency ad safety procedures
Course Content
The key topics that are covered during this course include:
Introduction to the airline industry and aircraft
Crew member coordination and communication
Customer service and managing passenger interactions
Safety and emergency procedures (with virtual cabin walkthrough – narrow and wide body aircraft)
General philosophy of for the carriage of dangerous goods and the risks associated with their transport on board an aircraft
Awareness on security-related issues
Security and dangerous
Who should attend
This course is recommended for:
Aspiring cabin crew members
Certificate Awarded
An IATA Certificate is awarded to participants successfully passing the final exam.
Free Dangerous Goods Regulations (DGR) Awareness Certification.
Minumum Qualification
Undergraduates, Graduates, and Working Professionals are all welcome.
Grade 10, O-Level, or comparable education is required.
Opportunities for Employment
Airline Passenger Service
Ground Handling Personnel Agents' passenger service personnel
Airport operators' passenger service personnel
Anyone interested in pursuing a career as a Station Manager
With almost eighteen years of experience in the aviation industry, we have become one of the leading Training Center in Dubai, United Arab Emirates, providing IATA and GCAA certification. Aviation Training Center is approved by the General Civil Aviation Authority (GCAA) and the International Air Transport Association (IATA) to undertake courses of Cargo Courses in Dubai, Aviation Courses (More than 150 courses and counting) IATA courses in UAE and Soft Skills Trainings in the middle east, and in Africa. We recently received a recognition by IATA as the 2020 Regional Top Performing ATS (Accredited Training School) in recognition of outstanding performance in delivering IATA training programs in Africa & Middle East.
Aviation Regulation Courses
Airworthiness Directive
EASA Part 21 / GCAA CAR 21
GCAA CAR 145
CAR M
Electro Static Discharge Sensitive (ESDS)
ETOPS
EWIS (Initial / Recurrent) Electric Wire Connect System
General Security Awareness
Human Factors - Recurrent / Inital
Maintenance Error Management System (MEMS)
Part-66 Module 10 Aviation Legislation
Procurement in Aviation & Store Management
Production Planning
Quality Auditing Technique
Reduced Vertical Separation Minima (RVSM)
Risk Assessment
Root Cause Analysis
Safety Management System (Refresher)
Introduction to Civil Aviation
IATA Courses
Air Cargo Advanced Marketing
Air Transport Fundamentals
Aircraft Marshalling and Ramp Hand Signals (e-learning)
Airline Cabin Crew Training
Airline Customer Service
Airport Emergency Response Awareness (e-learning)
Airport Operations Fundamentals
Airport Ramp Services
Aviation Security Awareness
Basic Airside Safety (e-learning)
Cargo Introductory course
Cargo Security Awareness
Cargo Supply Chain and Transport Modes
Dangerous Goods Regulations (DGR) for General Cargo Accepting and Processing Personnel (e-learning)
Foundation in Travel and Tourism with Amadeus
Foundation in Travel and Tourism with Galileo
Foundation in Travel and Tourism with Sabre
Geography in Travel Planning (e-learning)
Ground Operations Management with AHM
Infectious Substances Shipping Guidelines course
Introduction to the Airline Industry in a Changing World
Live Animals for Cargo Personnel (e-learning)
Passenger Ground Services
Quality Management Systems (QMS) Fundamentals (e-learning)
Safety Management Systems Fundamentals (e-learning)
Transport of Pharma Products and Vaccines by Air (e-learning)
Cargo Courses
Air/Ramp Safety Management
Basic Air Cargo Handling
Basic Load Control
Emergency Response Plan (ERP)
Health & Safety Awareness
International Maritime Dangerous Goods Training (IMDG)
Letter of Credit (LC) & Bill of Lading (BL)
Live Animal Regulations
Perishable Cargo
Professional Skills for DGR Instructors - Category 1,2,3,6
Transport of Dangerous Goods by Road (ADR)
Transportation of Lithium Batteries by Air
Air Transportation of Radioactive material
Air Transport of Infectious Substances
Fundaments of Air Cargo
Special Cargo Handling
Cargo Sales Course
Dangerous Goods Regulation - IATA CBTA Functions
Dangerous Goods Regulations IATA Guidelines Table 7.1
Dangerous Goods Regulations IATA Guidelines Table 7.2
Dangerous Goods Regulations IATA Guidelines Table 7.3
Dangerous Goods Regulations IATA Guidelines Table 7.4
Dangerous Goods Regulations IATA Guidelines Table 7.5
Dangerous Goods Regulations IATA Guidelines Table 7.6
Dangerous Goods Regulations IATA Guidelines Table 7.7
Dangerous Goods Regulations IATA Guidelines Table 7.8
Dangerous Goods Regulations IATA Guidelines Table 7.9
Dangerous Goods Regulations IATA Guidelines Table 7.10
Dangerous Goods Regulation - GCAA CAR PART IV
Dangerous Goods Regulations as per GCAA Function table 4.1.A
Dangerous Goods Regulations as per training guidance 7.1 and GCAA Function table 4.1.B
Dangerous Goods Regulations as per training guidance 7.2 and GCAA Function table 4.1.C
Dangerous Goods Regulations as per training guidance 7.3 and GCAA Function table 4.1.D
Dangerous Goods Regulations as per training guidance 7.4 and GCAA Function table 4.1.E
Dangerous Goods Regulations as per training guidance 7.5 and GCAA Function table 4.1.F
Dangerous Goods Regulations as per training guidance 7.6 and GCAA Function table 4.1.G
Dangerous Goods Regulations as per training guidance 7.7 and GCAA Function table 4.1.H
Dangerous Goods Regulations as per training guidance 7.1 and GCAA Function table 4.1.I
Dangerous Goods Regulations as per training guidance 7.2 and GCAA Function table 4.1.J
Dangerous Goods Regulations as per training guidance 7.3 and GCAA Function table 4.1.K
Soft Skills
Assertiveness Skills
Body Language
Customer Service Training
Fact Finding & Information Gathering
Fundamental Selling Technique
Handling Difficult Guest having Complicated Issues
Office Administrative Assistant Workshop
Planning and Prioritizing
Sales & Marketing
Sales Excellence Workshop
Supply Chain Management
Train the Trainer
Communication for Success
Facilitation skills
Interview Skills for Employment
Effective Secretarial Skills
Approved By:
​Knowledge and Human Development Authority KHDA
International Air Transport Association (IATA)
This is a short blended (on-campus, online, distance learning) program of Travel and Tourism in COTHM Dubai which is approved by KHDA.
This training will give you the skills and knowledge to provide assistance and related passenger services at the check-in, gate, and concourse of your airport thus enabling you to work at the most important and visible positions in the airli
Obtain the skills and knowledge to work in the exciting industry of travel and tourism. This training covers all the essential areas related to the travel and tourism industry such as advice on flight, tour products and knowledge of accommod
This training will give the delegates a solid overview of the airport operations field and with tools to apply your knowledge and skills to your airport.Â
Prepare for the IATA Airline Cabin Crew exam and obtain your qualification to get a head start in the Aviation field and be able to work in leading airlines.
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