Essential Supervisory and Management Skills

“Essential Management Skills” provides delegates with an excellent foundation in the key skills and behaviours required to be an excellent manager.

Managing the process and workload is important, however, these alone do not guarantee management success. To compliment these key skills, the excellent manager needs to be able to motivate their team, proactively lead change, manage performance and coach their staff.

This program offers delegates the opportunity to develop and refine the skills required to manage people more effectively—and be ready to champion change.

During this program, delegates will explore topics critical to developing effective management skills such as performance management, motivation, team development, interpersonal and communication skills and time management skills.

Delegates will complete this workshop, rejuvenated with a toolkit of immediately applicable management skills that can be used to improve their success in managing their self and others.

Who Should Attend?

This course will benefit anyone who manages people, in particular: First Time Managers; Supervisors; Team Leaders; Sales Managers; HR Professionals; Project Managers; Change Managers and staff looking to progress into a management position.

Objectives:

By the end of this program, you will be able to:

• Motivate and inspire employees
• Coach and develop staff effectively
• Resolve conflicts quickly
• Build and lead high performing teams
• Gain enthusiastic cooperation
• Resolve performance issues quickly and effectively
• Delegate tasks with confidence

Program Content

Day-1 Module one - Defining Your Management Role

• Identify the Qualities and Abilities Required for Effective Management
• Define Management
• Identify Managers’ Roles and Responsibilities
• Describe the Issues and Challenges That New Managers Face
• Define the Goal of Performance Management
• Describe a Process for Effective Performance Management
• Identify the Challenges to Performance Management
• Practice the Skills of Performance Management

Day-1 Module two - Effective Communication - Understanding “The Art of Influencing Others”

• Describe the Importance of Communication for Effective Management
• Recognize the Qualities of Effective Management
• Describe the Process of Communication and the Barriers That Can Derail It
• Use the Ladder of Inference
• Identify the Importance of Each Element of Face-to-Face Communication
• Identify the Appropriate Use of Communication Methods
• Identify the Challenges with and Best Practices for Communicating with a Virtual Team

Day-2 Module one - Coaching for Performance and Motivating the Team

• Define Coaching
• Identify the Requirements for Effective Coaching
• Identify Effective Coaching Practices
• Use a Process for Coaching Behavioral Challenges
• Differentiate Between Coaching and Disciplining
• Define Motivation
• Identify the Importance of a Motivational Climate
• Recognize Important Elements of the Motivational Process
• Identify Managerial Practices for Building a Motivational Climate

Day-2 Module two – Delegating for Growth and Development 

• Identify the Types of Delegation That Managers Can Engage In
• Identify the Importance of and the Barriers to Effective Delegation
• Recognize Your Comfort Level with Delegation
• Describe the Process of Effective Delegation
• Identify What Can and Can’t Be Delegated

Review and Summary.