Delivering Customer Excellence/Customer Service Training

by Fox Star Management Development & Training

You will receive courseware that includes handouts, study materials, activity sheet etc. It will teach you different standards that must be met for ensuring customer service excellence. This training will teach you the foremost qualities and

AED 2400

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img Duration

18

Course Details

This training will teach you the foremost qualities and knowledge required of you to fit in the customer service industry. The training is conducted in line with the adult learning principles with a highly interactive setting. 


You will receive courseware that includes handouts, study materials, activity sheet etc. It will teach you different standards that must be met for ensuring customer service excellence.


It will also point out the external/internal customer role & responsibility, customer loyalty and retention, handling difficult customers, effective body language, time management techniques and much more


Training Methodology:


- Prezi-presentations

- Video presentation

- Lectures

- Discussions

- Mock sessions

- Practical examples

- Much more

Fox Star Management Development & Training is a leading institute for training and development courses in Dubai. Based on the Core Values of commitment to Quality, Honesty and Excellence, Fox Star Management Development & Training promises to offer training courses for career development and professional growth to individuals and organizations. 

 

Partners:

 

- PECB

- PSA (The International Protective and Security Academy)

- IOSH *Working Safely and Managing Safelt 5.0

 

Approved By:

 

 

 

 

 

Knowledge and Human Development Authority KHDA

  • Deira Branch

    Baniyas St., Al Masraf Tower, Deira, Dubai

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