This course will train you to gain excellence and understand the essential principles related to customer service. You will learn about maintaining the current and most competitive standards of customer service. It will help in creating a un
DurationThis program will train you to gain excellence and understand the essential principles related to customer service. You will learn about maintaining the current and most competitive standards of customer service. It will help in creating a uniform and cohesive work culture of customer service.
Outline:
- Internal Customer Vs External Customer Service
- Customer Relationship Management and its Role
- CRM and technology of the present
- Customer Service Process
- Retaining Customers
- Resolving customer complaints and inquiries
Features:
- Learn from Qualified Instructors
- Customized Programs available (Check for Availability)
- Workshops designed after Need-analysis and Evaluation
- Training is a blend of practical knowledge and theory
- KHDA approved certificate
Institute is authorized by Knowledge & Human Development Authority, KHDA.
Quick Overview:
Svarna Training Institute is located in the heart of Dubai in Bur Dubai. It is a leading training center with skilled trainers and a task force committed to quality and professional growth. It provides and caters to the training needs of both the corporate sector and the general public.
Methodology:
Svarna Training Institute seeks to go beyond the traditional coaching methods that involved 'chalk and talk methodology" to a modern system of learning with a technology-based pedagogical guidance.
Focused Areas:
Some of the core areas where Svarna Training Institute focuses while training includes problem-solving and analytical skills, logical and practical experience with the presentation, conceptualization of the business world and leadership abilities.
Training:
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
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