Customer Service Skills

by Lynchpin Financial Training Centre

This is a comprehensive course to learn about customer service skills. You will learn about effective communication, structuring of the customer experience, listening, customer service standards and so much more.

AED 6500

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img Duration

8 Hours
6 students took this course.

Course Details

This is a comprehensive program to learn about customer service skills. The following topics will be covered in details:

- Effective communication

- Reactive and proactive behavior

- Structuring of the customer experience

- Vocabulary

- Listening

- Expressing empathy

- Creating lasting relation

- Problems handling and solving

- Understand the emotions and behaviours of the client

- Motivating the entire team to give excellent customer service

- Setting and understanding service standards 

Formed in 2009, today we welcome our clients in three offices located in Dubai Knowledge Village, Dubai International Financial Centre (DIFC), and Abu Dhabi. Having trained over 1100 people across Middle East, we have built reputation of Excellence.

Lynchpin’s comprehensive training services bring an outstanding solution for all your training needs, including: 

  • CPA, CMA, CFA, CIA, ACCA, FRM, IFRS

  • +80 Soft Skills 

  • Specialist Industry Courses 

  • EMIRATI Development Program 

  • Corporate Finance & Banking Courses 

  • Coaching for Industry Certification Exams Lynchpin Advantage in Financial Training 

  • ACCA Gold Training Provider 

  • “Winner Sets” for Bankers 

  • Tailored | Public | In-House 

  • Coaching for Financial Certification Exams 

  • One Stop Shop for Specialist Finance Courses 

  • Trainings delivered by Active Industry Specialists with 100% hands-on experience. 

 

100% Tailored to Meet Unique Business Objectives: Committed to create customer-focused solutions and high quality of our training's to impact your bottom line, we are one of a few organizations which offer 100% tailoring across our product portfolio. 

Our training consultants and experts can develop a customized content, incorporating case studies and examples from your company or business sector; or even a complete bespoke training solution to meet your specific business challenges as well.

Apart from training programs, Lynchpin also offer training consultancy services providing Training Needs Assessment & Analysis

  • Dubai Knowledge Park Branch

    Block 2B, Office: F22, F23 and F24, Dubai Knowledge Park, Dubai
  • Al Moroor Branch

    Office No. 302, Chain Office Tower, Al Moroor, Abu Dhabi

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