Customer Service Skills

by VAVARU Institute for Management Training

This course is designed to give a comprehensive understanding of quality customer service foundation and it focuses on developing life-long customer relationships strategies.

AED 1000

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VAVARU Institute for Management Training Logo

img Duration

8 Hrs

Course Details

This program is designed to give a comprehensive understanding of quality customer service foundation and it focuses on developing life-long customer relationships strategies. 

Learning Objectives:

- Developing a professional style in interacting with customers
- Listening carefully and responding to customers requests
- Adding value to the customer relationship
- Turning customer service disappointment into a positive experience

Topics:

- Defining Customer Service
- Handling customer enquiries
- Establishing customer needs and responding to requests
- Handling work based customer requests
- Service recovery
- Complaint handling practice
- Building customer relationships

VAVARU Institute is a leading and pioneer training centre based in Dubai. It is dedicated to delivering excellence in the business professional world to develop their skills, expand knowledge base and expertise across different benchmark and industries.

Features:

- KHDA approved centre

- Course completion certificate is awarded upon completion of a training

  • Business Bay Branch

    704 Capital Golden Tower, Business Bay, Dubai

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