This course is designed to give a comprehensive understanding of quality customer service foundation and it focuses on developing life-long customer relationships strategies.
DurationThis program is designed to give a comprehensive understanding of quality customer service foundation and it focuses on developing life-long customer relationships strategies.
Learning Objectives:
- Developing a professional style in interacting with customers
- Listening carefully and responding to customers requests
- Adding value to the customer relationship
- Turning customer service disappointment into a positive experience
Topics:
- Defining Customer Service
- Handling customer enquiries
- Establishing customer needs and responding to requests
- Handling work based customer requests
- Service recovery
- Complaint handling practice
- Building customer relationships
VAVARU Institute is a leading and pioneer training centre based in Dubai. It is dedicated to delivering excellence in the business professional world to develop their skills, expand knowledge base and expertise across different benchmark and industries.
Features:
- KHDA approved centre
- Course completion certificate is awarded upon completion of a training
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
Customer service is both a type of job and a set of job skills. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.
This course is a blend of marketing and customer service skills to give you a practical and real-time exposure of successful organization customer service department.
Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad custo
This course is ideal for Front Office Call Center employees to improve their expertise, skill and knowledge-base to achieve excellence at customer service delivery and satisfaction.
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