This course is designed to give a comprehensive understanding of quality customer service foundation and it focuses on developing life-long customer relationships strategies.
This program is designed to give a comprehensive understanding of quality customer service foundation and it focuses on developing life-long customer relationships strategies.
Learning Objectives:
- Developing a professional style in interacting with customers
- Listening carefully and responding to customers requests
- Adding value to the customer relationship
- Turning customer service disappointment into a positive experience
Topics:
- Defining Customer Service
- Handling customer enquiries
- Establishing customer needs and responding to requests
- Handling work based customer requests
- Service recovery
- Complaint handling practice
- Building customer relationships
VAVARU Institute is a leading and pioneer training centre based in Dubai. It is dedicated to delivering excellence in the business professional world to develop their skills, expand knowledge base and expertise across different benchmark and industries.
Features:
- KHDA approved centre
- Course completion certificate is awarded upon completion of a training
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This program will give you both a theoretical and practical understanding of customer service and reveal its importance to the business.Â
This course will help you understand customer needs and wants, achieve confidence and provide an excellent customer service to the applicants. It will teach you about different techniques to provide a customer service that leaves an impact o
This training will help in developing and improving call center skills and knowledge of the delegates.Â
This course will help you to define and understand the keen role of service administrator, making a better decision related to service management, acquiring time management and communication skills, developing service attitude, managing netw
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