This course is designed to give a comprehensive understanding of quality customer service foundation and it focuses on developing life-long customer relationships strategies.
DurationThis program is designed to give a comprehensive understanding of quality customer service foundation and it focuses on developing life-long customer relationships strategies.
Learning Objectives:
- Developing a professional style in interacting with customers
- Listening carefully and responding to customers requests
- Adding value to the customer relationship
- Turning customer service disappointment into a positive experience
Topics:
- Defining Customer Service
- Handling customer enquiries
- Establishing customer needs and responding to requests
- Handling work based customer requests
- Service recovery
- Complaint handling practice
- Building customer relationships
VAVARU Institute is a leading and pioneer training centre based in Dubai. It is dedicated to delivering excellence in the business professional world to develop their skills, expand knowledge base and expertise across different benchmark and industries.
Features:
- KHDA approved centre
- Course completion certificate is awarded upon completion of a training
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This course will equip participants to handle calls professionally and efficiently.
We will help you identify opportunities to excel with overseas visitors by offering practical techniques for handling foreign customers, methods to demonstrate empathy and build rapport and the confidence to deal positively with challenging
This Customer Relationship training will help you gain knowledge and skills to handle a variety of customer situations/issues.
A Certificate will be given to all participants. This course unveils the details, techniques and attributes of Customer Service. The art of customer service workshop will equip you with adequate skills and knowledge to help you in creating a
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