This course is designed to give a comprehensive understanding of quality customer service foundation and it focuses on developing life-long customer relationships strategies.
DurationThis program is designed to give a comprehensive understanding of quality customer service foundation and it focuses on developing life-long customer relationships strategies.
Learning Objectives:
- Developing a professional style in interacting with customers
- Listening carefully and responding to customers requests
- Adding value to the customer relationship
- Turning customer service disappointment into a positive experience
Topics:
- Defining Customer Service
- Handling customer enquiries
- Establishing customer needs and responding to requests
- Handling work based customer requests
- Service recovery
- Complaint handling practice
- Building customer relationships
VAVARU Institute is a leading and pioneer training centre based in Dubai. It is dedicated to delivering excellence in the business professional world to develop their skills, expand knowledge base and expertise across different benchmark and industries.
Features:
- KHDA approved centre
- Course completion certificate is awarded upon completion of a training
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
By implementing effective CRM strategies, businesses can better understand their customers' needs and preferences and tailor their products and services accordingly. This, in turn, can result in increased revenue, improved brand reputation
This is a comprehensive certification course in Customer Service. It will help you in understanding customer service, techniques to focus on the customer, handling complaints, delivering excellent customer service, coping with stress and muc
'Customer Relationship Management' training is offered by Mesk Management Sciences Institute. Kindly contact us to inquire and find out about the schedule and complete outline.
'Customer Service Excellence How to Win and Keep Customers' training is offered by Mesk Management Sciences Institute. Kindly contact us to inquire and find out about the schedule and complete outline.
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