Customer service is both a type of job and a set of job skills. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.
DurationCustomer service is both a type of job and a set of job skills. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.
As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Customer service is used in many jobs at every level.
Course Description
Customer service skills are the set of behaviors you rely on when interacting with a customer.
They can also be useful when following up after an initial conversation.
To accomplish this, you will likely to use several different skills:
Spoton Training Institute is a leading educational institute providing a wide range of certification courses taught by skilled instructors from IT, Language, Management, Engineering, and other core business fields.
The primary goal of all programs is to educate the learners and enhance their skills for a better career and employability.
Fields Covered:
Why Select Spoton Training Institute:
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This course draws on different key concepts and theories related to the job-role of a receptionist. Here, you will be able to recognize and understand how the role of a receptionist is vital in assuring quality customer service and how it ad
This training will provide you the skills, knowledge and ability to develop and maintain long-term customer relationships by handling difficult people effectively and overcoming the barriers to customer satisfaction.
This course will walk you through key concepts and theories of Customer Relationship management that can be adopted by you in the organization to achieve endless outcomes.
This course will teach you how to improve your customer service skills by adapting the latest technologies, trends and findings related to customer service.
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