Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad custo
It can result in lost sales, because consumers might take their business to a competitor.
80% of CEOs believe they deliver a superior customer service, but only 8% of their customers agree! Customer service is sometimes the only way a business can differentiate itself from its competitors.
It isn't just about the way you greet and serve your customers; it involves many aspects of business operations. Quality customer service is about exceeding the expectations of your customers and really focusing on their needs and expectations.
There are certain customer service skills that every employee must master if they are forward-facing with customers.
Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you'll simply lose customers as your service continues to let people down.
There are a few key skills that every customer service provider should have that will dramatically improve their conversations with customers.
Focus Training Centre delivers internationally accredited courses in behavioral skills, HSE and engineering. Some of our courses are:
We were established in 2002, and have delivered training in the Middle East, Africa and Asia. We are an ACTVET approved training provider and an ISO 9001:2015 certified and take pride in our independently audited quality.
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This 2-day course addresses some of the core elements of customer service such as dealing with complaints, managing customers, diffusing agressive and angry customers, building excellent rapport, using effective communication techniques and
This course will help you understand the concepts and importance of a customer-centric approach in your organization. You will learn key skills which are required to handle customers and make their experience worth-while.
This workshop is designed to help you appreciate why external and internal customers are both kings and queens and how without them – both – the organization will not endure.
This training course will help you to understand and learn about Customer Service Skills. It focuses and covers all the essential aspects related to the customer service. This program is supervised by an expert and qualified instructor.
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