Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad custo
DurationIt can result in lost sales, because consumers might take their business to a competitor.
80% of CEOs believe they deliver a superior customer service, but only 8% of their customers agree! Customer service is sometimes the only way a business can differentiate itself from its competitors.
It isn't just about the way you greet and serve your customers; it involves many aspects of business operations. Quality customer service is about exceeding the expectations of your customers and really focusing on their needs and expectations.
There are certain customer service skills that every employee must master if they are forward-facing with customers.
Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you'll simply lose customers as your service continues to let people down.
There are a few key skills that every customer service provider should have that will dramatically improve their conversations with customers.
Focus Training Centre delivers internationally accredited courses in behavioral skills, HSE and engineering. Some of our courses are:
We were established in 2002, and have delivered training in the Middle East, Africa and Asia. We are an ACTVET approved training provider and an ISO 9001:2015 certified and take pride in our independently audited quality.
(Institute Review)
55 years ago(Institute Review)
55 years ago
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
Join us now and embark on a transformative journey towards becoming a distinguished service leader in your industry!
This is an interesting course offered by Gameplan Training to teach you about Customer Service. With the help of relevant case studies and other activities, you will get an in-depth insight into Customer Service best practices, techniques an
Join our Telephone Skills Course now to acquire the practical expertise needed for success in mastering the art of effective telephone communication!
It will help in developing your skills for business planning, relationship manager and account portfolio management. You will learn about anticipating, identifying and satisfying all customer needs profitably.
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