This is an interactive and highly participative course where the attendees are allowed and encouraged to address issues in a practical way which clarifies the relationship between business strategy and customer care.
DurationThis is an interactive and highly participative program where the attendees are allowed and encouraged to address issues in a practical way which clarifies the relationship between business strategy and customer care. It provides the mechanism and details the importance of 'Customer Service Excellence’
Topics:
- Role Of Customer Relationship In Creating A Competitive Edge
- Understanding Why The Happy ‘Internal Customer’ Is More Motivated To Provide Exceptional ‘External Customer’ Service
- Understanding Differences Between Business-To-Business (B2B) CRM and Business-To-Consumer (B2C) CRM
- Calculating Customer Lifetime Value (CLV)
- Identifying Barriers To Providing Exceptional Customer Service
- Identifying ‘Perception Points’ For Your Organization
- The Key Steps Of Customer Service
- Understanding Customers’ Changing Needs And Wants
- Changing Times. The Impact Of Technology
- Identifying Queries, Questions And Complaints
- Understanding Different Customer Feedback Mechanism
- Handling Unreasonable Requests Effectively
- Using Customer Feedback To Innovate And Stay Ahead Of The Game
- Creating An Exceptional Service Recovery Mechanism For Enhancing Customer Retention
- Learning From Case Studies – The Best Practices In Customer Service
- Creating A Dashboard – What Gets Measured Can Be Improved
- How To Create Customers For Life
Why Choose Gazelles Management Consultancy:
- Successfully training objective with the desired Business Goal
- Diagnostic Assesment based consultation and training
- Customized Workshops as per your need
- To ensure sustainability, post-project support is available
- Comprised of a team of qualified and expert trainers
Gazelles Management Consultancy is in the business of helping organizations achieve excellence by going through a Cultural transformation process.
Having expertise in ROI and value-based consultation and training, Gazelles has helped many clients in areas like HR Management, Business Excellence Models, Lean Six Sigma, Compliance etc.
The success of Gazelles Management Consultancy is a factor of its ability to link training objective with the desired 'Business Goals'. It concludes through a Diagnostic Assesment based consultation and training. To ensure sustainability, post-project support is available while customized training workshops are also offered tailored to your needs.
Services Offered:
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This course will teach you about all the different facets of CRM. It will show you how the banks can create value through their CRM program and retain customers for the long run.
This is a comprehensive certification course in Customer Service. It will help you in understanding customer service, techniques to focus on the customer, handling complaints, delivering excellent customer service, coping with stress and muc
This course will provide participants with concepts and practice exercises of quality customer service delivery in the banking context.
This Customer Engagement course will help you in understanding about 'a good service' and realize why it is important from a customer point of view. You will also realize how it can be potential importance to the business and learn meaningfu
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