This course focuses on teaching you about improving your customer service and achieving excellence in this important domain of the business. You will become an inspirational and flexible communicator and acquire the ability to engage custome
DurationThis workshop focuses on teaching you about improving your customer service and achieving excellence in this important domain of the business. You will become an inspirational and flexible communicator and acquire the ability to engage customers while delivering world-class customer care.
Objectives:
- Understanding the importance of achieving customer service excellence
- Realigning your thinking about customer complaints.
- Stating the attitudes, knowledge and skills required to become a professional customer care representative
- Creating stronger connections with customers.
- Explaining the importance of measuring and benchmarking service and the value of a lost customer
- Describing the opportunity that exists to develop increased lifetime value from even the most challenging customer situations.
- Explaining the basics of customer psychology, rapport building, and adapting their communication styles for positive customer interactions.
Expertise Windows Training (EWTraining) is an established institute that provides training and development solutions in various core areas like Soft Skills, Banking, Human Resource, Finance and many other fields.
Top Points:
- Up to 30 years of experience in various fields
- Tailored solutions and training
- Reliable team of expert trainers
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
It will help in developing your skills for business planning, relationship manager and account portfolio management. You will learn about anticipating, identifying and satisfying all customer needs profitably.
The key to customer retention and purchase recurrence is strong brand-consumer relationships. You must know exactly how to manage customer relationships if you want your business to grow from strength to strength.
This Service Quality & Customer Satisfaction course is a 5-day comprehensive training workshop. It focuses on different tools & techniques to ensure Service Quality & Customer Satisfaction. The program is led by a qualified and expert instru
This is a Customer Relationship Management (CRM) course. It is a 5-days long comprehensive training workshop where you will learn about the Best Practices related to Customer Relationship Management. The course is led and supervised by an ex
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