This course focuses on teaching you about improving your customer service and achieving excellence in this important domain of the business. You will become an inspirational and flexible communicator and acquire the ability to engage custome
DurationThis workshop focuses on teaching you about improving your customer service and achieving excellence in this important domain of the business. You will become an inspirational and flexible communicator and acquire the ability to engage customers while delivering world-class customer care.
Objectives:
- Understanding the importance of achieving customer service excellence
- Realigning your thinking about customer complaints.
- Stating the attitudes, knowledge and skills required to become a professional customer care representative
- Creating stronger connections with customers.
- Explaining the importance of measuring and benchmarking service and the value of a lost customer
- Describing the opportunity that exists to develop increased lifetime value from even the most challenging customer situations.
- Explaining the basics of customer psychology, rapport building, and adapting their communication styles for positive customer interactions.
Expertise Windows Training (EWTraining) is an established institute that provides training and development solutions in various core areas like Soft Skills, Banking, Human Resource, Finance and many other fields.
Top Points:
- Up to 30 years of experience in various fields
- Tailored solutions and training
- Reliable team of expert trainers
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This course will help you to define and understand the keen role of service administrator, making a better decision related to service management, acquiring time management and communication skills, developing service attitude, managing netw
The key to customer retention and purchase recurrence is strong brand-consumer relationships. You must know exactly how to manage customer relationships if you want your business to grow from strength to strength.
'Developing Internal Customer Services' training is offered by Mesk Management Sciences Institute. Kindly contact us to inquire and find out about the schedule and complete outline.
This course provides a comprehensive introduction to customer service. It covers communication, culture in the workplace, teamwork, complaint handling, and energy in a highly interactive and engaging way.
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