This training will provide you a deeper understanding of achieving service excellence by defining the desired customer journey, applying the customer service initiatives and encouraging a culture of service excellence.
DurationThis training will provide you a deeper understanding of achieving service excellence by defining the desired customer journey, applying the customer service initiatives and encouraging a culture of service excellence.
Outline:
- Creating Excellence
- The importance of customer service in a competitive environment
- Meet Customer Expectations and Achieve Customer Satisfaction
- Identifying and Addressing Customer Needs
- Identifying early signals of customer irritation and respond appropriately to find a workable solution to the problem
- Dealing with Anger
- Establishing Your Attitude and Delighting Customers
Objectives:
- Help participants become professional customer service staff.
- Help the participants retain customers by learning listening and questioning techniques to resolve the customer problems in effective and harmonic way.
- Support participants evaluate the client personality that will result into better service, and hence, more customer satisfaction and loyalty.
MENTOR is a leading management consultancy firm with offices in California and Dubai. It offers various development programs in addition to the consultancy services to help companies achieve performance improvement and effectiveness.
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This course will teach you about all the different facets of CRM. It will show you how the banks can create value through their CRM program and retain customers for the long run.
This course will help you understand the concepts and importance of a customer-centric approach in your organization. You will learn key skills which are required to handle customers and make their experience worth-while.
This course is designed for people who represent their organization’s image by selling their products or services over the telephone, and who want to increase their organization’s long-term business capability.
This course will provide participants with concepts and practice exercises of quality customer service delivery in the banking context.
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