This training will provide you a deeper understanding of achieving service excellence by defining the desired customer journey, applying the customer service initiatives and encouraging a culture of service excellence.
DurationThis training will provide you a deeper understanding of achieving service excellence by defining the desired customer journey, applying the customer service initiatives and encouraging a culture of service excellence.
Outline:
- Creating Excellence
- The importance of customer service in a competitive environment
- Meet Customer Expectations and Achieve Customer Satisfaction
- Identifying and Addressing Customer Needs
- Identifying early signals of customer irritation and respond appropriately to find a workable solution to the problem
- Dealing with Anger
- Establishing Your Attitude and Delighting Customers
Objectives:
- Help participants become professional customer service staff.
- Help the participants retain customers by learning listening and questioning techniques to resolve the customer problems in effective and harmonic way.
- Support participants evaluate the client personality that will result into better service, and hence, more customer satisfaction and loyalty.
MENTOR is a leading management consultancy firm with offices in California and Dubai. It offers various development programs in addition to the consultancy services to help companies achieve performance improvement and effectiveness.
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This training course offers knowledge about leading cross-functional teams and managing cross functional areas, Strengthening and enhancing strategic thinking and decision-making skills, Establishing and expanding networks with key figures f
In today's fast-paced and dynamic business environment, the success of any organization hinges on its ability to effectively manage and engage with customers. Customer management is not solely the domain of business experts.
This is a Sales & Telephone Skills course where you will learn and acquire practical knowledge. The program is led by qualified instructors in a supportive and conducive learning environment.
This is a comprehensive course to learn about customer service skills. You will learn about effective communication, structuring of the customer experience, listening, customer service standards and so much more.
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