This training will provide you a deeper understanding of achieving service excellence by defining the desired customer journey, applying the customer service initiatives and encouraging a culture of service excellence.
DurationThis training will provide you a deeper understanding of achieving service excellence by defining the desired customer journey, applying the customer service initiatives and encouraging a culture of service excellence.
Outline:
- Creating Excellence
- The importance of customer service in a competitive environment
- Meet Customer Expectations and Achieve Customer Satisfaction
- Identifying and Addressing Customer Needs
- Identifying early signals of customer irritation and respond appropriately to find a workable solution to the problem
- Dealing with Anger
- Establishing Your Attitude and Delighting Customers
Objectives:
- Help participants become professional customer service staff.
- Help the participants retain customers by learning listening and questioning techniques to resolve the customer problems in effective and harmonic way.
- Support participants evaluate the client personality that will result into better service, and hence, more customer satisfaction and loyalty.
MENTOR is a leading management consultancy firm with offices in California and Dubai. It offers various development programs in addition to the consultancy services to help companies achieve performance improvement and effectiveness.
(Institute Review)
55 years ago(Institute Review)
55 years ago
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This course provides a comprehensive introduction to customer service. It covers communication, culture in the workplace, teamwork, complaint handling, and energy in a highly interactive and engaging way.
Customer service is both a type of job and a set of job skills. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.
This course will teach you how to properly provide, supervise and deliver quality customer service. You will learn what is included in the customer service, why we need to deliver quality service and much more.
Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad custo
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