This 2-day course addresses some of the core elements of customer service such as dealing with complaints, managing customers, diffusing agressive and angry customers, building excellent rapport, using effective communication techniques and
DurationThis 2-day training addresses some of the core elements of customer service such as dealing with complaints, managing customers, diffusing agressive and angry customers, building excellent rapport, using effective communication techniques and creating the ultimate 'wow' factor in your customer service.
Outline:
- What is customer service? And how is it important?
- Meeting expectations
- Who are your customers?
- Setting goals and targets
- Service Culture - Defined in your organization
- Customer service experience cycle
- Service Culture - Given life by the employees
- Dealing with challenges assertively
- Communication skills
- Dealing with conflict
- Dealing with difficult people
- Measure it - Customer service success
- Be a problem solver
- Reinforce it- Keeping a strong focus
- What's in it for me (the employee) for delivering excellent customer service?
- How to achieve quality customer service excellence
- Service principles to live by
The Learning Initiative is a leading learning & development organization that was established in 2006. It helps the organizations to achieve excellence through a variety of programs developed for motivating, enhancing and empowering the workforce in this highly complexed digital business world.
The company has employed an internationally experienced faculty who puts forward and promote the innovative Learning Initiative’s culture that sets it apart from its competitors.
Learning & Development Portfolio:
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This is a 5-days comprehensive training course on learning and understanding the key techniques and methods because of which you can Achieve Customer Service Excellence. The course is led and supervised by an expert and qualified instructor.
The telephone plays a major part in daily operations for most businesses, and is one of the most common ways customers interface with employees and the organization.
This is a specialized course that will teach you about tackling the issues pertaining to customers complaint. It focuses on two core components, namely the behavioral aspect and the procedural or systems' aspect.
This program will give you both a theoretical and practical understanding of customer service and reveal its importance to the business.Â
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