Customer Service

by Alpha Training Institute

Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization.

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Alpha Training Institute Logo

img Duration

20 Hours

Course Details

Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that of increasing revenues.

 

Among the themes of the course :

  • The importance of customer service in a competitive environment
  • The importance of customer service in achieving corporate goals
  • Customer Service Excellence Skills
  • Customer Service Training Axes Dealing with Hadi Tabbaa
  • Customer Service Training Axes Dealing with Customer Complaints
  • Customer Service Training Themes Withstand Stress and Tension

Alpha is a brand-new training institute in Dubai that aims to revolutionize the impact of education through new teaching and training methods brought by its experienced team of teachers and trainers. 

Alpha Institute have only one branch and it’s located in Riggat Al Buteen just near the Union Metro Station, in Al Reem Tower by Al Maktoum Street, which is the central social life area in Dubai with its markets, restaurants and cafés, the creek and lots of amazing sightseeing spots.

The institute provides general and specialized trainings for languages and many different courses in IT, accounting, teaching, digital marketing and Media.

  • Bur Dubai Branch

    Al Reem Tower Al Maktoom Street Office Number 204, Bur Dubai, Dubai

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