This course is a blend of marketing and customer service skills to give you a practical and real-time exposure of successful organization customer service department.
DurationThis program is a blend of marketing and customer service skills to give you a practical and real-time exposure of successful organization customer service department.
It covers different topics like customer satisfaction, profitability, customer loyalty, factors leading to satisfaction, value proposition, loyalty schemes and much more.
Topics:
- Explaining customer satisfaction
- Customer retention and loyalty
- Arranging customer satisfaction surveys
- Creating customer value propositions
- Much more
Fox Star Management Development & Training is a leading institute for training and development courses in Dubai. Based on the Core Values of commitment to Quality, Honesty and Excellence, Fox Star Management Development & Training promises to offer training courses for career development and professional growth to individuals and organizations.
Partners:
- PECB
- PSA (The International Protective and Security Academy)
- IOSH *Working Safely and Managing Safelt 5.0
Approved By:
Knowledge and Human Development Authority KHDA
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This course will cover and teach you about everything you need to learn and understand about the customer service department & skills. This training teaches the delegates of interacting with the external or internal customer effectively.
Client Relationship Management course is offered by Global Business Advisors (Corporate Training Providers).
This course is ideal for Front Office Call Center employees to improve their expertise, skill and knowledge-base to achieve excellence at customer service delivery and satisfaction.
The course combines different group exercises and case studies to develop your implementation skills. In the end, there will be a written test conducted to assess the learning of the participants.
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