This Customer Engagement course will help you in understanding about 'a good service' and realize why it is important from a customer point of view. You will also realize how it can be potential importance to the business and learn meaningfu
DurationThis Customer Engagement program will help you in understanding about 'a good service' and realize why it is important from a customer point of view. You will also realize how it can be potential importance to the business and learn meaningful ways to interact with customers positively, efficiently and proactively.
As part of the training, you will be taught about methods and professional techniques to handle complaints and use the telephone as an effective customer engagement tool.
Outline:
- What is ‘Service’? Why is it Important?
- The Customer
- Communication for Engagement
- Telephone Skills for Engagement
- Customer Recovery
- Develop Magic Moments
Features:
- Innovative Training Methodology
- Qualified Instructors
- Supportive Learning Environment
Gameplan Training is a leading organization that provides training and development solutions to the business professionals. It follows a unique training methodology where tailor-made courses assisted by relevant case study and interesting relevant activities are delivered to achieve the desired outcome.
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
We will help you identify opportunities to excel with overseas visitors by offering practical techniques for handling foreign customers, methods to demonstrate empathy and build rapport and the confidence to deal positively with challenging
Join us now and embark on a transformative journey towards becoming a distinguished service leader in your industry!
'Customer Satisfaction ISO 10002:2004 (Guidelines for Complaints Handling in Organization)' training is offered by Mesk Management Sciences Institute. Kindly contact us to inquire and find out about the schedule and complete outline.
A Certificate will be given to all participants. This course unveils the details, techniques and attributes of Customer Service. The art of customer service workshop will equip you with adequate skills and knowledge to help you in creating a
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