Credit Control

This Credit Control course is designed to teach learners how to effectively offer credit and chase overdue payments. while putting in place policies that may reduce the payment period.

It covers the types of techniques you should use to chase debts in-house, what percentage of interest and chase costs you can apply, and what third party or legal processes you may need to follow when you cannot reclaim payment yourself. With this knowledge, you’ll be able to offer credit to customers with as low a risk as possible and reclaim it efficiently.

Course Objectives

• Understand why controlling credit is important and what skills they need to be a good credit controller.
• Know how to offer credit to customers in a low risk way, i.e. by using credit application forms and carrying out credit c checks.
• Recognise their right to charge interest and other costs under the Late Payment of Commercial Debts (Interest) Act.
• Learn techniques that enable them to effectively chase payment via phone calls and letters.
• Know how to address common excuses for non-payment.
• Understand how third parties (including debt collection agencies and solicitors) and the court can help chase payment.
• Recognize what further steps they can take if the debtor will still not pay, including sending statutory demands.
• Know what type of relief they can claim back if they are left with bad debts.