Conflict Resolution

This internationally accredited conflict managment course handles the identification of stress, symptoms, causes and management thereof, as well as developing the skills of active listening, explaining (in simple and very practical terms) the concept of Transactional Analysis, anger manifests and how it can be handled.

Outline:

- Identify the symptoms and causes of stress
- Individuals & stress
- Addressing the causes of stress
- The effects of stress on teamwork
- Learn to managing the burnout curve
- Personalities & stress
- Understand what a conflict is
- Analyse different conflict situations
- Understand reactions to and strategies for adapting to a conflict
- Understand how each of us tends to behave in a conflict situation
- Develop successful intervention strategies
- Analyse the role and impact of the intervention of outside third parties in a conflict
 
Learning Objectives;

- Identify different symptoms of stress and causes at work (and elsewhere), and understand the correct methods in dealing with stress and stressful situations
- Use different strategies for dealing with stress and manage/avoid burnout
- Understand and identify the effect stress has on teams and how this can be effectively managed
- Identify different types of conflict at work and know your preferred method of dealing with conflict
- Use different strategies for dealing with conflict
- Use assertive behaviour rather than aggressive or passive behaviour
- Make best use of body language, listening and oral communication
- Keep your cool, stand your ground and reach a positive resolution
- Save time – conflict holds back productivity