Learn how to resolve a conflict at your workplace with the help of this detailed workshop. It highlights all the essential techniques and best practices related to conflict management.
DurationThe Level 2 Award in Conflict Management has been developed to meet the requirements of individuals who require training in conflict management.
It is appropriate for a wide range of sectors and is suitable for anyone who has a customer-facing role, deals with service users or the public.
It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.
Learning Outcomes:
Know how communication can be used to solve problems and reduce the likelihood of conflict
Know the factors that influence human responses in conflict situations
Know how to assess and reduce risks in conflict situations
Know how to communicate effectively and de-escalate conflict in emotive situations
Know good practice to follow after conflict situations
When it comes to creating a safe work environment and maintaining compliance with Gulf regulations, we offer a wide scope of safety training courses including CPR, Excavation, Fall Protection, and Forklift operation.
Our training sessions are designed to engage your staff to maximize their absorption of the information covered. Classes are available on or off-site and can be scheduled around your employees' availability.
We offer a variety of safety courses that can be taught at our training facility in Abu Dhabi and Fujairah or at your site.
This course is designed to teach the participants about dealing with threatening behavior, aggression, conflict and/or violence that is likely encountered in the workplace.
This course will teach you effective conflict management techniques and equip you with the knowledge to understand how conflict and organization are related. You will learn to identify different types and sources of organizational conflict.
This 5-days training course will help you to understand and learn about Managing Conflicts, Confidentiality and Escalation. It focuses and covers all the essential aspects related to the said topic. This course is supervised by an expert and
It will help you in identifying and managing conflicts proactively, efficiently and fairly. It discusses and uncover the key 5 positions of conflict management and helps you by teaching how to use them individually or with a combination to t
This is a highly interactive course that will teach and train the participants on how to effectively manage stress and conflicts. You will learn about stress, its types and benefits (if any) associated with it.
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