CompTIA A+

A technical support professional does much more than fix a PC, they now have to understand how applications work across systems and be capable of solving problems that help to keep the business running smoothly.

The CompTIA A+ Certification has recently been updated to reflect the growing focus on topics such cybersecurity, Prvacy, IoT, Scripting, Virtualisation and Cloud.

This globally recognised vendor-neutral certification requires that you pass two exams: CompTIA A+ Core 1 Exam 220-1001 and Core 2 Exam 220-1002.

What You Will Learn:

Supporting Operating Systems

• Identify Common Operating Systems
• Troubleshooting Methodolgy
• Use Windows Features and Tools
• Manage Files in Windows
• Manage Disks in Windows
• Manage Devices in Windows
   

Installing and Configuring PC Components

• Use Appropriate Safety Procedures
• PC Components
• Common Connection Interfaces
• Install Peripheral Devices
   

Installing, Configuring and Troubleshooting Display and Multimedia Devices

• Install and Configure Display Devices
• Troubleshoot Display Devices
• Install and Configure Multimedia Devices
   

Installing, Configuring and Troubleshooting Storage Devices

• Install System Memory
• Insall and Configure Mass Storage Devices
• Install and Configure Removable Storage
• Configure RAID
• Troublshoot Storage Devices
   

Installing, Configuring and Troubleshooting Internal System Components

• Install and Upgrade CPUs
• Configure and Update BIOS/UEFI
• Install Power SUpplies
• Troubleshoot Internal System Components
• Configure a Custom PC
   

Installing, Configuring and Maintaining Operating Systems

• Configure and Use Linux
• Configure and Use macOS
• Install and Upgrade Operating Systems
• Maintain OSs
   

Maintaining and Troubleshooting Microsoft Windows

• Install and Manage Windows Applications
• Manage Windows Performance
• Troublshoot WIndows
   

Network Infrastructure Concepts

• Wired Networks
• Network Hardware Devices
• Wireless Networks
• Internet Connection Types
• Network Configuration Concepts
• Network Services
   

Configuring and Troubleshooting Networks

• Configure Network Connection Settings
• Install and Configure SOHO Networks
• Configure SOHO Network Security
• Configure Remote Access
• Troubleshoot Network Connectons
• Install and configure IoT Devices
   

Managing Users, Workstations and Shared Resources

• Manage Users
• Configure Shared Resources
• Configure Active Directory Accounts and Policies
   

Implementing Client Virtualization and Cloud Computing

• Configure Client-Side Virtualization
• Cloud Computing Concepts
   

Security Concepts

• Logical Security Concepts
• Threat and Vulnerabilities
• Physical Security Measures
   

Securing Workstations and Data

• Implement Security Best Practices
• Implement Data Protection Policies
• Protect Data During Incident Response
   

Troubleshooting Workstation Security Issues

• Detect, Remove and Prevent Malware
• Troubleshoot Common Workstation Security Issues
   

Supporting and Troubleshooting Laptops

• Use Laptop Features
• Install and Configure Laptop Hardware
• troublshoot Common Laptop Issues
   

Supporting and Troubleshooting Mobile Devices

• Mobile Device Types
• Connect and Configure Mobile Device Accessories
• Configure Mobile Device Network Connectivity
• Support Mobile Apps
• Secure Mobile Devices
• Troublshoot Mobile Device Issues
   

Installing, Configuring and Troubleshooting Print Devices

• Maintain Laser Printers
• Maintain Inkjet Printers
• Maintain Impact, Thermak and 3D Printers
• Install and Configure Printers
• Troubleshoot Print Device Issues
• Install and Configure Imaging Devices
   

Implementing Operational Procedures

• Environmental Impacts and Controls
• Create and Maintain Documentation
• Use Basic Change Management Best Practices
• Implement Disaster Prevention and Recovery Methods
• Basic Scripting Concepts
• Professionalism and Communication