CES (Certified Executive Secretary)

No matter the organisation, an Executive Secretary is instrumental to its success.

Often seen as the go-to person for a manager, a team, vendors and clients alike, the Executive Secretary needs to be professional and proficient in all tasks required within the role.

This comprehensive and fast-paced course will equip you with the practical tools, skills, and increased self-awareness which are key to equipping you for the demands of your secretarial role. You will also learn more about self, staff, and office management.

In addition, the tools and techniques that you gain will help you attain your personal development objectives and build your credibility, whilst enabling you to successfully support your organisation.

Concept of Secretary

• Role of Secretary in a Modern - day Organization
• tasks of a secretary / administrative assistant: New Trends
• Advantages of Secretarial Practice and Skills
• Effective functioning secretarial styles
• Attributes of a Successful Secretary
• Awareness of the business environment
• Important skills to qualify as an efficient secretary
• Challenges of a secretary at the workplace

Organizational Skills

• Organizing oneself
• Organizing the Office
• Organizing multiple Tasks
• Organizing Meeting
• Organizing Travel Arrangements
• Managing Time and Setting Priorities
• Time Wasters and Time savers
• SMART Goals

Business Communication

• Verbal and Written business communication 
• Professional business writing ( reports and emails)
• Obtaining your objective with the reader
• Expectations of readers
• Active Listening
• Cross - Cultural Communication
• Etiquette of e-mail writting
• report writing and proof - reading
• Deliver effective presentations
• Networking and Social media Management

Stress Management

• Stress management techniques
• Causes and Symptoms
• Identifying your stressors
• How stress affects performance
• Formulating a comprehensive stress management plan
• Understanding the root causes of stress
• Relaxation techniques for keeping the mind and body sharp
• Understand the life cycle of stressful thinking

Computer Skills & Office Technology

• Office Technology : the next step
• Use of the latest Technology to aid tasks
• Planners, Schedulers, Digital Assistants
• Office erfonomics and set-up
• Desk Management
• Overuse and Abuse of technology
• Amplifying the use of office technology  

Basic Finance & Accounting Software

• Basic Stock Control and Stationery
• Basic Secretarial Tools and Applications

Interpersonal Skills & Personality Development

• Personality Development
• Negotiation Skills
• Time Management
• Business Etiquette
• Body Language
• Human resource Management Skills
• Problem - Solving techniques for meeting tight deadlines
• Planning Methodologies
• conflict resolution techniques

Ethics & Prefessionalism

• Office Ethics: Base Principles
• Confidentiality
• Managing Conflict in the Workplace
• Maintaining Appropriate Professional Image
• Timekeeping and Punctuality
• saying 'No' Constructively and giving alternatives
• Urgency and Importance
• Safety & Security
• policies and Compliance

Recording & Effective Filing

• Record Management
• Filling Techniques
• Effective filing Systems
• Data Management
• Storing and retrieving Data
• Distribution and Use of Data
• Use of Spreadsheets: Excel
• Digitalization of records
• Automation of Information flow