Certified Professional Banker

Professional Banker allows you to select specialist modules that most accurately reflect your job function or career progression aspirations.

Benefits:

The overall aim of the programme is to provide you with an extensive, detailed and critical knowledge of the banking sector.

Upon completion of the programme, you will demonstrate sound understanding of the financial services industry and develop skills and abilities to make professional judgments and informed decisions in relevant work situations.

Contents:

Business Lending
1. Introducing Business Credit
2. Business Credit Analysis
3. Structuring the Credit: Products and Pricing
4. Structuring the Credit: Collateral, Conditions and Covenants
5. Loan Monitoring and Management

Retail Lending
1. Principles of Credit and Lending
2. Types of Borrowers
3. Credit Information and Verification
4. Loan Securities and Documentation
5. Credit Support and Regulations
6. Pricing
7. Consumption Credit
8. Property Financing
9. Investment Financing
10. Hire-Purchase and Leasing
11. Outline of Islamic Banking and Consumer Financing

Bank Management
1. Bank Management: the Context
2. Government Policies and Regulation
3 .Establishing New Delivery Channels
4. Analysing Bank Performance
5. Managing Non-Interest Income and Expense
6. Price Fixed Income Securities
7. Measuring Interest Rate Risk with Gap
8. Managing Interest Rate Risk – Duration Gap and Economic Value of Equity
9. Using Derivatives to Manage Interest Rate Risk
10. Funding the Bank
11. Managing the Liquidity
12. The Effective Use of Capital
13. Overview of Credit Policy and Loan Characteristics
14. Evaluating Consumer Loans
15. Evaluating Commercial Loan Requests
16. Managing the Investment Portfolio

International Banking and Offshore Practice
1. Capital Markets
2. The Foreign Exchange Markets and Money Markets
3. Exchange-Traded Financial Derivatives
4. International Banking
5. Risks and Regulation in Banking and Financial Services
6. Offshore Centres
7. Private Banking
8. Labuan IBFC
9. Anti–Money Laundering Regulations
10. Offshore Centre Case Studies
11. Future Developments

International Trade Finance
1. Introduction to International Trade
2. Methods of Payment in International Trade
3. Documentary Collections
4. Documentary Credits
5. Guarantees and Standby Letters of Credit
6. Foreign Exchange and Exchange Controls
7. Trade Finance
8. Trade Support from Government Agencies
9. International Trade Finance and Islamic Banking

Marketing and Selling in Financial Services
1. Introduction to Financial Services
2. What is Marketing?
3. Price
4. Place and Distribution
5. Promotion and Advertising
6. Product Development and People
7. Segmentation
8. Customer Satisfaction and Retention
9. E-Marketing

Customer Relationship Management
1. Customer Experience
2. Customer Relationship Management
3. CRM Strategy
4. Impact of CRM on Marketing and Segmentation
5. Customer Retention
6. Corporate Social Responsibility
7. Service Quality
8. Staffing to Ensure Quality Standards
9. Service Recovery
10. Customer Communication
11. CRM with Business Customers