Certified Manager in Quality, Organizational Excellence (CMQ/OE)

Quality Management certification, organization excellence, and change management certification preparation classes by Andragogy Limited will help you cover all the essential topics and sections of this qualification. 

Outline:

I. Leadership:

• Organizational Structures
• Leadership Challenges
• Teams and Team Processes
• ASQ Code of Ethics

II. Strategic Plan Development and Deployment:

• Strategic Planning Models
• Business Environment Analysis
• Strategic Plan Deployment

III. Management Elements and Methods:
 

• Management Skills and Abilities
• Communication Skills and Abilities
• Project Management
• Quality System
• Quality Models and Theories

IV. Quality Management Tools:

• Problem-Solving Tools
• Process Management
• Customer-Focused Organizations 
• Customer Identification and Segmentation
• Customer Relationship Management

VI. Supply Chain Management:

• Supplier Selection and Approval
• Supplier Risk Management
• Supplier Communications
• Supplier Performance
• Supplier Improvement
• Supplier Certification, Partnerships, and Alliances
• Supplier Logistics and Material Acceptance 

VII. Training and Development:

• Training Plans
• Training Needs Analysis
• Training Materials, Development, and Delivery
• Training Effectiveness and Evaluation