This course will cover and teach you about everything you need to learn and understand about the customer service department & skills. This training teaches the delegates of interacting with the external or internal customer effectively.
DurationThis program will cover and teach you about everything you need to learn and understand about the customer service department & skills. This training teaches the delegates of interacting with the external or internal customer effectively.
Topics:
- Appropriate Behaviors
- Communication with Customers
- Different techniques used for effective communication
- Tools used in delivering customer service, analyse it and improve the customer delight
Infonet Institute was established in 1999. Through its wide range of courses, Infonet Institute has served the market with high-quality training and it successfully envisioned a firm desire to drive the career and future of the students and working professionals forward and bright. It offers training in the following areas:
- Finance/ Accounting
- Management
- Soft Skills
- Languages
Infonet Institute has consistently redrawn educational paradigms, introducing new facets to educational courseware, delivery and certifications.
Affiliation:
American Institute of Business and Management
Approved By:
Knowledge and Human Development Authority (KHDA)
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This course is a blend of marketing and customer service skills to give you a practical and real-time exposure of successful organization customer service department.
Client Relationship Management course is offered by Global Business Advisors (Corporate Training Providers).
This course is ideal for Front Office Call Center employees to improve their expertise, skill and knowledge-base to achieve excellence at customer service delivery and satisfaction.
The course combines different group exercises and case studies to develop your implementation skills. In the end, there will be a written test conducted to assess the learning of the participants.
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