Certified In Customer Relationship Management (Retail)

by Berkeley Middle East Training

This course will give you in-depth knowledge and understanding of CRM and teaches you how to equip you with the techniques and tools necessary for developing an appropriate CRM strategy.

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img Duration

Flexible Schedule

Course Details

This program will give you in-depth knowledge and understanding of CRM and teaches you how to equip you with the techniques and tools necessary for developing an appropriate CRM strategy. 
Topics:
- Relationship banking concepts
- The market Intelligent Enterprise
- Design of CRM infrastructure:  tools  & techniques
- Business etiquettes, communication, telephone manners etc.
- Handling of customer complaints
- New customer acquisition/retention of existing customers
Study Options:
- One-to-one study
- In-House
- On-Campus
- Self-study (distance learning)
Why Select Berkeley Middle East Training:
- Comprehensive practice sessions to prepare for exams
- Expert trainers
- Individual home assignments
- Full compliance with the guidelines and standards for the preparation of the exam 
- Flexible schedule 
Berkeley Middle East Training is an accredited and internationally recognized consulting firm for training and business in UAE, UK, USA and Canada. It specializes in delivering professional quality education to equip you in meeting 21st Century challenges. 
 
Berkeley Middle East Training is the first choice for individuals seeking professional development and businesses aiming for talent management, performance and capability enhancement and succession planning solutions. 
 
Why Choose Berkeley Middle East Training:
 
- Innovative learning techniques are utilized
- Qualified Instructors
- Both In-class and online support available
- Comprehensive learning and practice sessions
  • Dubai World Trade Centre Branch

    2201, 22nd floor, Sheikh Rashid Tower, DWTC, Dubai World Trade Centre, Dubai

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    55 years ago

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  • (Institute Review)

    55 years ago

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